How do i report a bug?

Updated 3 weeks ago ​by Taís Hamamoto

InEvent´s platform is structured in order so all features can integrate together. If minor inconveniences occur then it is recommended to create a “Bug Report” in order for the InEvent tech team to analyze.

With the bug reporting tool you can report software failures or malfunctions such as:

  • Report software malfunctions or malfunction on web page
  • Report software failures or malfunction on IOS
  • Report crashes or malfunction of software on android system
  • Report an error in our FAQ

Before opening a bug report

Clear your cache (click here to see how) then try to perform the action again. In many cases, clearing your cache solves the problem.

How to submit the report of a bug?

To report a bug you will click on Your Name in the top menu on the right side and then click BUG INCIDENT

Note: When you select the bug report option, the platform will insert the web page link automatically, the page being opened at the time of the report. For example, if you open the bug report option on the event attendees page, the tool will automatically insert this link (as shown below).

Choose platform: Web, Android, iOS or FAQ

The second step is to choose the platform on which you want to report the bug.(where is the error occurring?) You can select the options: Android, IOS, Android / IOS, Web or FAQ , as shown below.

in cases where the bug was found on Android or iOS, enter the name of the App under the " page link* " section.

Note: If you select the FAQ option, insert the FAQ link in question.

Describe the bug

The next step will be to report what the bug is. Write as much detail as you can. Here you can insert links and images.

Example: I cannot upload the spread sheet, even with out formulas in the document
Example: An error message appears at the top of the page. The error message reads : "xxxxxx"

Describe in detail, the steps to reproduce

Describe step by step the actions you have taken for this error to occur, so we can reproduce the bug and try and fix it in the best way. You can detail each step and also insert links and images.

Example of description: Download the standard spreadsheet; fill in the columns name, username, email and password; upload on the platform.

Example of description: On the E-mail Log page, find the recipient " [email protected] " and click on an e-mail sent to this participant.

If you want, you can also add some important extra information that was not placed in the previous fields. This field is not required.

Once you have entered all the information for your bug report, click on "SEND BUG"

How Did We Do?