How to recover my password?
- I'm a attendee
- I'm an event planner/admin
To recover your password, you must follow the steps below. The process is going to depend on your access level, which can be administrator or attendee.
I'm a attendee
1) How do I recover my password through the app?
After accessing your app, a login message will appear in the bottom bar of your screen. To login, you must click LOGIN.
The next step will be to enter your email and password. If you have forgotten, just click on 'Forgot Password!' located below the login button.
Then enter the same e-mail you use to log in into the platform and click SEND PASSWORD.
After a few seconds you will receive an e-mail with instructions for password recovery.
2) How do I recover my password through the website?
After accessing your login area, it's possible to recover your password by pressing "Forgot your password?"
Type your e-mail on the text field and then press Recover Password. You can also directly access this page by clicking here.
An e-mail with instructions will be sent to the address you entered.
I'm an event planner/admin
3) How do I recover my platform password?
You can follow the same steps from the second topic "How do I recover my password through the website?".
4) How do I change an attendee's password?
If you are an admin, you can change an attendee's password by following the steps below.
Logged in the platform, you should access the event where the participant who needs the password change is registered. Then click PEOPLE > ATTENDEES. Click on the attendee you would like to change the password and a new window will open on the right side of the screen.
To change the participant password, scroll down in the window until you find the PASSWORD option. Click EDIT in the upper right corner of the screen, change the attendee password and press END.
3) How do I change an event admin password?
Only an admin can change his own password. This will require password recovery by repeating the steps in How do I recover my password via website or app.
4) I accessed the platform (website), but I didn't see my events. Why?
One of the most common problems with event viewing is updating passwords. In this case, you can be registered as a company admin or as an event admin. The conflict might happen if you manually change the password in only one of the cases, resulting in no events being viewed.
To resolve this situation, the best solution is to recover your password by following the instructions on "How to recover my password through the website?".
5) I accessed the app, but I didn't see my events. Why?
In this case, several reasons might be causing it: access permission; company code; unpublished event or determined to be invisible. Another possibility is that the company admin might have manually changed his password.
The first solution for situations where you cannot view your events is to talk to your company's admin to verify that you are actually registered and have access to the event.
The second possibility is to perform password recovery with the step by step indicated in "How do I recover my password through the app?".
If you are still unable to view your event(s), please contact us.