I cannot see my events on the platform / app. Why?

Updated 2 days ago ​by Taís Hamamoto

I accessed the platform (website), but I didn't see my events. Why?

One of the most common problems with event viewing is updating passwords. In this case, you can be registered as a company admin or as an event admin. The conflict might happen if you manually change the password in only one of the cases, resulting in no events being viewed.

To resolve this situation, the best solution is to recover your password by following the instructions on "How to recover my password through the website?".

I accessed the app, but I didn't see my events. Why?

In this case, several reasons might be causing it: access permission; company code; unpublished event or determined to be invisible. Another possibility is that the company admin might have manually changed his password.

The first solution for situations where you cannot view your events is to talk to your company's admin to verify that you are actually registered and have access to the event.

The second possibility is to perform password recovery with the step by step indicated in "How do I recover my password through the app?".

If you are still unable to view your event(s), please contact us.