How do I report an issue?

Updated 1 month ago ​by Bruno Trevisan Policelli

InEvent´s platform is structured in order so all features can integrate together. If minor inconveniences occur then it is recommended to create a “Issue Report” in order for the InEvent tech team to analyze.

With the issue reporting tool you can report software failures or malfunctions such as:

  • Report software malfunctions or malfunction on web page
  • Report software failures or malfunction on IOS
  • Report crashes or malfunction of software on android system
  • Report an error in our FAQ

Before opening an issue report

Clear Cache and Cookies

Using Google Chrome perform the following actions:

1)Open Chrome on your computer.

2) In the browser toolbar at the top-right next to the Favorite button (Star) , click on the  (3 vertical dot icon)

3) Then click on More tools> Clear browsing data.

4) In the 'Clear browsing data' box, click the box that says ‘Cookies and other site data’ and ‘cached images and files checkboxes’.

5) Use the menu at the top (Time Range) to select the total amount of data you want to delete and from when. To delete everything, choose  “All time”.

6) Click '' Clear Data '' .

To clear cache and cookies in other browsers read and follow the instructions provided in the links below:

Windows Internet Explorer

Mozilla Firefox

Apple Safari

Opera

How to submit the issue report?

To report an issue you will click on Your Name in the top menu on the right side and then click ISSUE REPORT

Note: When you select the issue report option, the platform will insert the web page link automatically, the page being opened at the time of the report. For example, if you open the issue report option on the event attendees page, the tool will automatically insert this link (as shown below).

Choose platform: Web, Android, iOS or FAQ

The second step is to choose the platform on which you want to report the issue.(where is the error occurring?) You can select the options: Android, IOS, Android / IOS, Web or FAQ , as shown below.

in cases where the issue was found on Android or iOS, enter the name of the App under the " page link* " section.

Note: If you select the FAQ option, insert the FAQ link in question.

Describe the issue

The next step will be to report what the issue is. Write as much detail as you can. Here you can insert links and images.

Example: I cannot upload the spread sheet, even with out formulas in the document
Example: An error message appears at the top of the page. The error message reads : "xxxxxx"

Describe in detail, the steps to reproduce

Describe step by step the actions you have taken for this error to occur, so we can reproduce the issue and try and fix it in the best way. You can detail each step and also insert links and images.

Example of description: Download the standard spreadsheet; fill in the columns name, username, email and password; upload on the platform.

Example of description: On the E-mail Log page, find the recipient " [email protected] " and click on an e-mail sent to this participant.

If you want, you can also add some important extra information that was not placed in the previous fields. This field is not required.

Once you have entered all the information for your issue report, click on "REPORT ISSUE"


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