Main errors that you can encounter and how to resolve them

Updated 3 months ago ​by Taís Hamamoto

See here the most common errors that can be found on the InEvent platform and how to solve them.

I accessed the platform and don't see my events

You may have a password conflict. Therefore, it is ideal for you to log out and recover your password.

To recover your password, follow this step by step.
If you are an event admin, you will not be able to see the events listed.

I uploaded the spreadsheet and nothing appeared

Activities

See if the dates and times of the activities are included within the period of the event, if the spreadsheet has not been changed or if there are formulas in the cells.

More details on how to resolve these errors can be found here.

Participants

Your spreadsheet may contain some formula or special character with;. Another possibility is extra spaces in the email column or changes to the spreadsheet structure.

See how to solve each item in: How to register / delete participants?

I can't send emails or I can't register new people

See if your company still has credits for new shipments or registrations on the Billing screen.

If you don't have one, here's how to buy more credits.

I can't answer a poll via the app

See if you have entered the answer options and enabled the poll to receive responses.

To adjust these two items, read this article.

I cannot create a question on the registration / satisfaction survey form

See if you selected the type of answer before creating your question.

Another possibility is to have chosen the parent question option, but did not select the item to which your question is linked.

I cannot create meetings for my participants

To create a meeting, you must be registered as an event admin.