Troubleshoot Virtual Lobby
- Which browser should I use?
- How to give access to your camera and microphone in Chrome
- Connection tests
- Network firewall or web security gateway
- Mobile/ Tablet Access
- Using a VPN?
- Using a work computer?
- Other technical requirements
Which browser should I use?
We ask you to give preference to Google Chrome. Click here to download
- Chrome (Mac / PC) 56 or newer (better experience, required for presenters)
- Firefox (Mac / PC) 44 or newer (recommended alternative)
- Safari (Mac) 11 or newer (recommended alternative)
- Chrome (Android) 80 or newer
- Safari (iOS) 11 or later
- Edge (Mac / PC) 80 or newer
Please review our requirements page for more information regarding browser functionality and minimum speed requirements
How to give access to your camera and microphone in Chrome
Please ensure that your Chrome settings are optimal.
Navigate to the Chrome Settings page by clicking the three dots in the top right corner of the browser. This will display a drop down
Next, highlight Privacy and Security then Site Settings
Under Permissions find the camera and microphone settings. It is here where you can adjust, add external cameras and the necessary access rights to your devices.
Ensure that the blue switch is activated and that the InEvent.com site is visible in Allowed Devices below. Follow the same procedures for the microphone also.
How to setup Camera and Microphone
When joining a session as a presenter or when asked to join by a host, a pop-up will appear to configure your devices such as camera, speaker and microphone.
Here, you can toggle your microphone and camera on or off by clicking on the icons on the left, and select the desired device with the drop downs on the right.
If you are experiencing any issues, you can click 'test my connection'.
You can configure your devices by clicking on the camera Icon in your URL
On Mac you may need to follow some theses step as security may block the use of the devices, having to enable them manually.
Go to System Preferences > Select Security and Privacy
Select the Privacy Tab on the options above to allow access to devices from the list
Select Camera > Check Google Chrome by ticking the box
Select Microphone > Check Google Chrome by ticking the box
Select Screen Recording > Check Google Chrome by ticking the box
Given access, you will be able to join with a secure connection
Before performing a connection test, please disable your AdBlocker and refresh the page.
If you have reviewed your settings and are still experiencing issues, you can click here and perform the following tests:
- Browser compatibility
If any of these are not working, this will determine a browser issue. To assist InEvent in troubleshooting for you, please capture a screenshot of each of these reports, and share via Issue Report.
Network firewall or web security gateway
If the Virtual Lobby stays in a “connecting” state or you can’t join a session due to a “Network Error”, it could mean that your networking is blocking our IP addresses through a Firewall or a Gateway.
You can always test if your connection is going through by running the tests above
Please see the following document to setup your Firewall:
Mobile/ Tablet Access
Currently, the video streaming feature for viewers is ensured for mobile and tablet users. In order to ensure a great User Experience concerning all other features, give preference to using a Computer. Mobile phones and tablets will work on up-to-date devices, but you may have to do the following steps:
Using a VPN?
If you are a speaker we recommend turning off your VPN
If you are an attendee of the event using a VPN should work fine but we do not recommend using Cisco VPN as it may cause "connecting" issues.
Using a work computer?
In some cases your company may block websites which they have not reviewed and allowed.
You will be able to attend the event as a viewer but you may face issues when wanting to turn on your camera and microphone. The permissions may be blocked in your browser and only you company IT can solve this.
You can check in your google chrome tab settings
Click the 3 dots in the right corner of your google chrome tab and choose Settings
The click Privacy & Security > Site Settings > Camera > make sure the site is not in the block section. If it is then remove and do the same process for microphone.
If you are still facing issues and you have tested the How to give access to your cam and mic
Double check by clicking on the padlock in the url of the virtual lobby page.
If the camera and microphone are blocked or the sections are grey'd out and you cannot set to allow, then your company is probably blocking permissions for the site, you should report to your IT.
Other technical requirements
If you are still in doubt or wish to check more specifics regarding technical requirements, we recommend accessing this article.