Troubleshooting VPN-Related Access Issues

Some users may experience intermittent issues accessing InEvent (for example, when navigating to hotsite.php) after their company installs or updates a VPN. This is often caused by network-level restrictions or SSL inspection from the VPN provider.

Why does this happen?

Corporate VPNs, firewalls, and proxies sometimes block or interfere with secure traffic. When this occurs, certain InEvent resources may fail to load, causing login issues, page errors, or intermittent connectivity.

Steps to Resolve

1. Confirm if VPN is the cause
   • Ask affected users to temporarily disable their VPN.
   • If InEvent loads normally without the VPN, the VPN configuration is the likely cause.
2. Whitelist InEvent domains
   Provide your IT team with the following domains to whitelist in the VPN/firewall:
   • inevent.com
   • *.inevent.com (all subdomains)
   • Any additional domains provided by our team (e.g., CDN or API endpoints).
3. Check SSL inspection settings
   Some VPNs (such as Cloudflare Zero Trust or Cisco AnyConnect) use SSL packet inspection. This can block or break secure sessions with InEvent.
   • Ask IT to exclude InEvent traffic from SSL inspection.
4. Test across networks and users
   • Verify whether the issue occurs for all users or only specific ones.
   • Test from different devices or outside the corporate VPN.
5. Collect logs if issue persists
   If problems continue after whitelisting and disabling SSL inspection, please collect the following for our support team:
   • Screenshot of the error message.
   • Date and time the issue occurred.
   • Traceroute or network log showing blocked requests.

Our team can then investigate further with you.

Quick Tip

Most VPN-related issues are resolved once the IT team whitelists InEvent’s domains and disables SSL inspection for those domains.