The Seats feature allows you to efficiently oversee events with designated seating arrangements. By using this feature, you can contract seats for your most regular admin or attendees so that they can register for events within the same company without using up registration credits.
This article will guide you on how to use the Seats feature at the Company level.
To view the Seats page, navigate to the Company level and click on Company > Seats.
Adding a new person
To add a new person, click on the +New person button at the top left corner. Then, enter the person's email address and press Create.
Once a user is added successfully, the Seats dashboard will display the user's ID, email address, as well as the date and time of their addition:
To avoid encountering the error message 'Error details: email … is badly formatted' when adding a user, please ensure that you provide a valid and properly formatted email address. See image below:
If you see the error message 'Error details: not enough seats available' (shown below) when trying to add a user, it indicates that you need to purchase seat credits. Please refer to our Billing article for more information on purchasing credits.
To remove people, click on Edit and select the person or people you want to remove by ticking the box next to their name. Then, click on Remove people and then confirm the action by clicking on the red Remove button in the confirmation pop-up.
Downloading a report
To download a report of all the people with booked seats, click on Edit and then click on the Report button on the upper left corner. You will be directed to Reports > Report center where you then click on the blue download icon to download your report successfully.
The report contains: billingSeatID, CompanyID, PersonID, Username, Email and the Date the person was added on.
Downloading a demo file
An alternative to adding people manually is adding them in bulk by importing a spreadsheet. You can download a demo file, enter the email addresses to be added and upload the spreadsheet to the platform. To download a demo file, click on Edit, and click on the Import button on the upper left corner. In the pop-up box, click on Download demo file.
The spreadsheet contains one column: What is the email address used by the person?. Under email, enter the list of email addresses of the people you want to add and save the file.
To import the file, click on Import. On the pop-up box that appears, click on the green folder icon. After selecting your file, the green folder icon should transform to a checkmark, indicating the initial part of the upload was successful, click on the Import button to finalize the process. Once you have done so, the data on the spreadsheet will be added to the page.