Troubleshoot InEvent Platform
This article discusses troubleshooting for the InEvent platform and specific steps guiding you on what to do in order to fix or check it.
Bi weekly digest
Your Bi weekly digest is a tool in your InEvent platform to keep you updated with certain activity regarding your events. This is very useful for the operational administrator of the company to have…
The billing feature allows the admin to control the number of Registrations, emails, and text messages that can be sent out to Invitees and Attendees. This page shows you how many Registrations, emai…
If you want to create smaller groups of discussion during your event, read this article to learn more about the two options for you to create breakout rooms using the InEvent's platform: Group rooms.…
Changing your background in the Virtual Lobby
By using a virtual camera, you will be able to apply virtual backgrounds, create layers and presets during web conferences without owning a green screen.
Embedding a Zoom link using RTMP
To learn how to embed a Zoom meeting into an InEvent activity while streaming from Zoom's Desktop Client, please check out the steps below.
Embedding a whiteboard into the Virtual Lobby
You can embed a whiteboard into the Virtual Lobby and collaborate with the participants and speakers of the event while the session is happening.
Facebook Pixel Integration
You can now integrate your Pixel ID into an event and the following events will be sent to Facebook: Page View - every time a user accesses purchase.php, form.php or hotsite.php;. Shopping cart - eve…
Firewall Configuration: Agora
Agora services require access to specific ports, so if you have selected Agora as your WebRTC provider, check the requirements that must be met.
Firewall Configuration: Tokbox
TokBox services require access to specific ports, so if you have selected TokBox as your WebRTC provider, check the requirements that must be met.
GDPR - General Data Protection Regulation
Established by the European Union, the General Data Protection Regulation is a law that aims to give access and control to individuals over their personal data. It unifies other regulations for inter…
Get free credits
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Giving InEvent access to your camera and microphone
Learn how to configure your devices such as camera, speaker, and microphone so that people can hear and see you in the Virtual Lobby.
How can I access API (documentation)?
APIs are a type of bridge (integrations) that connect applications or information between different systems, websites, portals, etc.
How do I access the Virtual Lobby?
There are various ways for your participants or speakers of your event to access the Virtual Lobby. P
How do I delete my account?
See how to delete your account and delete all saved data. In order for your account to be permanently deleted and all data to be removed without the possibility of recovery , fill in your data using…
How do I recover my password?
To recover your password, you must follow the steps below. The process is going to depend on your access level, which can be administrator or attendee. I'm an attendee. How do I recover my password t…
How do I report an issue?
InEvent's platform is structured in order so all features can integrate together. If minor inconveniences occur then it is recommended to create a “Issue Report”.
How do I upload videos?
Do you want your attendees to be able to watch videos you have created and would like to present but don't know how to do it? We have some tips for you! Feed. By using the corporate feed, you'll be a…
How to ensure download and engagement in the App?
One question that many event planners have when deciding to use an App for engagement and interactions is how they can ensure both downloads and usage among attendees!
How to extract and view event reports?
You can visualize data on the InEvent platform and you can also export this data so you have it on a spreadsheet. How and where do I visualize data on the platform? Live Dashboard. The Live Dashboard…
I cannot see my events on the platform/app. Why?
I accessed the platform (website), but I didn't see my events. Why? If you are registered as a company admin or as an event admin, you might not be able to visualize the events after changing your pa…
InEvent e-mails and IP addresses
When InEvent sends you (or your attendees) e-mails, the email sender will always end in one of the following ways: - @inevent.com (sender is an InEvent's employee) - @ineventmail.com (comunication se…
InEvent pricing and plans
Our professional software helps you run virtual and hybrid events at scale. Find out why event managers love us.. Our pricing model is simple and easy to understand, charging per registration on your…
Privacy and Encryption. InEvent has a process to ensure the protection of incoming data. We do not share or sell personal information to third-party organizations. We have a code of conduct and infor…
Integrating Intercom with the Virtual Lobby
You can add chat functionality to your Virtual Lobby by integrating it with Intercom. Once the integration is completed, you’ll be able to welcome, onboard, and support customers.
Login to the InEvent Platform: company administrators
Users registered as company administrators in the InEvent platform can access it by going to our website or via email in their first access. How do I access the InEvent platform? Via InEvent website.…
Main errors that you can encounter and how to resolve them
See here the most common errors that can be found on the InEvent platform and how to solve them. I can't access the Virtual Lobby. If you need to troubleshoot the Virtual Lobby please check this arti…
Social media links
You can link your social media accounts in several ways through the InEvent platform: App post feed. Event website. Email. Virtual Lobby. App Post feed. In the app post feed you can link these social…
InEvent customers have access to chat, email and pre-scheduled calls. For Enterprise accounts, our customer success team provides a structured customer onboarding for a smooth transition when your co…
System check: Virtual Lobby testing tool
We suggest room hosts, speakers and attendees run system checks to make sure they are meeting the minimal technical requirements and that their settings are correctly set.
For all Global Administrators of the InEvent platform, training implementation control is available. To access your control, go to the Company settings menu, Scroll down to the Users section and pres…
User guide for speakers and room hosts
This article intends to give speakers and room hosts guidelines to have a better experience at their events.
User guide for sponsors
Virtual Lobby is a tool that allows events to happen virtually. As a sponsor, you will be able to create and promote ads and interact with the event participants in a room built just for your company…
Virtual Lobby: troubleshooting guide
This article discusses troubleshooting for the Virtual Lobby. It will help you identify and solve issues you might face when logged into the Lobby.