You can upload the information with the details of the shuttles so that the attendee knows how to arrive at the event or where they will stay. The event organizers can upload this information manually or via a web-based attendee spreadsheet to attendees.

For event organizers

How do I enable this feature?

To enable this feature, go to Settings > Tools > scroll down until you see the Hospitality section. Then, press Edit, and make sure the Shuttles checkbox is checked. Press End to save the changes.

How to enable the Shuttles feature

If instead of seeing a checkbox, you see No or Purchase, there might be two reasons why that is happening:

  1. You will need to enable this feature at the company tools. To do so, go to the company level, and click Account > Tools in the menu on the left-hand side. Then, scroll down until you see the Hospitality section, press Edit, and make sure the Shuttles checkbox is checked. Press End to save the changes.
How to enable the shuttles feature in the company level
  1. If you went to the company tools and instead of seeing the checkbox, you still saw Purchase, this means that this feature is not included in the plan you have purchased. Click here to check which features are included in each plan.

How can I add shuttle information?


Click on People > Shuttles > + Add Shuttle.

Steps on how to add shuttle information

Then, choose a person, fill out the blank fields and press Create.

Adding shuttle information manually
In bulk
  1. To bulk upload shuttle information, click on Edit > Import > Download Demo File.
How to bulk upload shuttle information

  1. When the file downloads, enter the information requested to the spreadsheet,
  2. Then, save the file and upload it to the platform by clicking Import >  Green File Icon > selecting your file > Import > End.
Importing a spreadsheet

How do I edit registered information?

To edit the information that is already registered in the platform, just click on a user, and press Edit.

In the menu to the right,  you can edit the registered information for shuttles. Press End to save the changes made.

Editting shuttle information

How do I remove registered information?

To remove an attendees' shuttle details, press Edit, click on the checkbox of the information you would like to delete and press Remove in the top right corner.

Remove shuttle information

How do I add shuttle information to an email?

If you want to share shuttle information with your attendees via email you will need to create an email and add a digital voucher to it.

Click here to learn how to do so.

For attendees

How can the attendees view their shuttle information?

The itinerary information for each attendee can be sent via email or via mobile app.

  1. Email

The event organizers may send you an email containing a digital ticket voucher with your shuttle information, as shown below:

Shuttle information on an email

  1. App

Log in to the application and press Menu > Voucher.

Screenshot of the voucher section on the app.

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