Feedbacks

Updated 4 weeks ago ​by Peter Grant

Feedacks



Receive feedback from your attendees regarding the event. 

With the Opinion tool you can:

  • Create opinion polls about the event in general
  • Create opinion surveys for activities
  • Control and view attendee responses in real time

There are two types of surveys that can be conducted in your event.

1- Feedbacks regarding the event itself. Every attendee is able to evaluate the event.

2- Feedbacks regarding specific activities. In this case only attendees who participated in that activity can take the survey.

Also, event organizers have the option of receiving or not receiving responses from attendees.


How to add feedback questions to an activity




   To add a new question to a particular activity, Press AGENDA > FEEDBACK 




Select the activity in which the question will be entered 

Then click  'ADD QUESTION' in the upper left corner.



. Then enter your question in the field indicated, choose the type of answer you want and click on  'CREATE'.




NOTE: Questions are ALWAYS created within an activity. You can create different questions for each of the calendar activities. The number of questions within an activity appears in the field to the right, as shown below. If you want to add a new question to another activity, just click on the activity you want





How do I edit a question that was already created?

A: To edit a  question, click on the 'EDIT' button in the top right corner, Select the question you wish to modify and press the 'END' tab in the top right corner when you have finished editing.


How can I remove a question from the survey?

A: Click on 'EDIT' then tick the check box next to the question, press the  'REMOVE' button in the top right corner. Press  'END' when you have finished editing


What are the different types of questions that we can have?

A: The types of questions are:

  • Yes or No:  Used for direct questions and quick results when analyzed.
  • Grade from 0 to 5:  Used for quantitative evaluation. E.g. Likeness of an activity.
  • Options List: Used for multiple choice questions.
  • Plain text:  Enables a free-response  for attendees to express opinions
  • Passport Field:  Used for obtaining the official passport number of attendees.
  • File Upload: Used for attendee to upload a file.
  • Multiple Choice: Here the organizer can set several multiple choice options.
  • Date + Time: Here the attendee can choose a date and time from a calendar.
  • Numeric: The attendee can only enter numbers in this field.
  • Brazilian CPF:  Used for obtaining the official CPF number of attendees.


What does the "REQUIRED" button mean?

A: By checking the 'REQUIRED' checkbox means the attendee must answer that question to proceed. 



When is the feedback enabled for the audience to respond?




A: The opinion poll for an activity will only appear for the attendee to respond if it is visible. To do so, mark the VISIBLE field   at the bottom of the screen.



When will attendees receive the notification when a feedback survey is sent out?

A: At the end of the activity, the attendee will be able to see a notification at the alerts section, in the Menu. If you desire, it is possible to manually send a push notification, telling about the feedback.



 You can also send a notification every 10 minutes for attendees to respond to the survey. To do this click on  'SEND NOTIFICATION'  in the upper menu on the left side

How do I include the answer options I want?

A: When you choose a list of options for the response, you can edit them as you prefer. To include your reply options click on EDIT and then the list icon just below the configuration icon on the left. You can add one to one or several options at a time. To change the order drag the square icon to the left of each option to the order you would like. When finished, click END 








How to create a feedback survey to the event itself?

Click on: EVENT > CONTENT > FEEDBACK






A:  To add a new question, you need to click on  ' +ADD QUESTION'> Enter your question in the indicated field > Choose the answer type  then press the blue 'CREATE' button.




How do I edit a question that was already created?

A: To edit a  question, click on the 'EDIT' button in the top right corner, Select the question you wish to edit. Press the 'END' button in the top right corner to finish editing. 

How can I remove a question from the survey?

A: Click on EDIT > Select the CHECKBOX > REMOVE > END

What are the different types of questions that we can have?

A: The types of questions are:

  • Yes or No:  Used for direct questions and quick results when analyzed.
  • Grade from 0 to 5:  Used for quantitative evaluation. E.g. Likeness of an activity.
  • Options List: Used for multiple choice questions.
  • Plain text:  Enables a free-response  for attendees to express opinions
  • Passport Field:  Used for obtaining the official passport number of attendees.
  • File Upload: Used for attendee to upload a file.
  • Multiple Choice: Here the organizer can set several multiple choice options.
  • Date+Time: Here the attendee can choose a date and time from the calendar.
  • Numeric: The attendee can only enter numbers in this field.
  • Brazilian CPF:  Used for obtaining the official CPF number of attendees.

What does the "REQUIRED" button mean?

A: By checking the 'REQUIRED' checkbox means the attendee must answer that question to proceed. 

When is the feedback enabled for the audience to respond?



A: The opinion poll for an activity will only appear for the participant to respond if it is visible. To do so, mark the VISIBLE field   at the bottom of the screen.

When will attendees receive the notification when a feedback survey is sent out?

A: At the end of the activity, the attendee will be able to see a notification at the alerts section, in the Menu. If you desire, it is possible to manually send a push notification, telling about the feedback.



A: You can send a notification every hour for participants to respond to the survey. To do this click on SEND NOTIFICATION in the upper menu on the left side




NOTE : When sending a push message of up to 140 characters, do not use special characters such as:

  • Quotation 
  • Apostrophe  
  • Backslash 
  • Line break.




How do I view feedback polls for a particular activity through the app?



A: To view opinion polls for a particular activity through the app,  Click on  'SCHEDULE' . Click 'DETAILS' of the activity you want to respond to then scroll down and click on 'FEEDBACK'Respond to the survey and click 'DONE'




 As soon as the activity is finished a push message will be sent to participants to respond to the survey




You can also view feedback polls for an activity through ALERTS.. To do this click on MENU> ALERTS then click 'SEND FEEDBACK'




How do i view Event feedback polls through the app?




A: To view event feedback polls through the app, you'll click MENU > EVENT . Then scroll down to the interactions section and press 'SEND FEEDBACK' then you will see all the questions of the feedback polls about the event. Answer the questions and click 'DONE'




At the end of the event, the feedback will be available at the alerts section, in the Menu. In case the attendee wishes to see and answer the feedback before the end of the event, he must go to MENU – EVENT – FEEDBACK


Then click 'SEND  FEEDBACK'