Feedback
Updated 3 days ago
by
Lisvan Reyes Ricardo
There are a lot of good reasons why you should have attendees giving their feedbacks after the event, for example, to learn what improvements can be done the next time, or also to show the attendees that you are approachable and that you respect their inputs.
There are three types of surveys that can be conducted in your event:
- Event feedback: every attendee is able to evaluate the event.
- Activity feedback: only attendees enrolled in that activity can answer the survey.
- Sponsor rooms feedback: people who visit sponsor rooms can answer the survey.
You will be able to control and view attendees' responses in real-time.
How do I enable the feedback feature?
To enable the feedback tool, click on Settings > Tools > Edit > scroll down until you see the Live section > enable Feedback > press End to save the changes.
If instead of seeing a checkbox, you see Click, you will need to enable this feature at the company tools.
To do so, simply press Click and a new tab will automatically open at the company tools page. Then, scroll down until you see the Live section, press Edit, and make sure the Feedback checkbox is checked. Press End to save the changes.
How do I create a feedback survey?
Event feedback
To create a feedback survey that will be available in the mobile app and in the Virtual Lobby, click on: Event > Content > Feedback.
Next, you will need to add questions to the form. Click here to learn how to add questions to the feedback form.
Activity feedback
To add a feedback form to a particular activity, press Agenda > Feedback > and select one activity.
Then, click on + Add question in the upper left corner and enter your question in the field indicated. Next, choose the answer type, and press Create.
Adding the question to other activities
It is also possible to add a feedback question from one activity directly to the other ones by following these steps:
- On this same page, click on the question you wish to be copied and press Edit
- Scroll down until you see Add to another activity, enable this box
- Select the activities you wish this question to be added
- Press End to save the changes
Creating multiple questions
You can create multiple questions for each of the event activities. The number of questions within an activity appears in the field to the right, as shown below.
Sponsor rooms feedback
You can create feedback forms that will pop up when users leave the sponsor room so they can rate their experience. To do that, go to Event > Sponsor > select the sponsor > and press Edit. Click on the Details tab and scroll down until you see Ask for feedback when leaving and enable it by ticking its checkbox.
Click here to learn more about the sponsor feedback.
How do I configure the questions on the form?
To learn how to add new questions as well as how to set up the answer types, click here.
To learn how to add conditional questions, click here.
How can I preview the feedback form?
To preview the activity or sponsor's feedback form, click on the Preview button on the submenu.
How can I send notifications asking the attendees to answer the surveys?
In the app
At the end of the activity, the attendee will be able to see a notification in the alerts section, in the Menu. If you desire, it is possible to manually send a push notification informing the attendees about it.
To do this click on Send notification in the upper menu on the left side
In the Virtual Lobby
For a feedback form to pop up after the user leaves the activity, you'll need to go to Agenda > Activities > and select an activity.
Then, press Edit and scroll down until you see Ask for feedback when leaving and make sure it is enabled.
Once this option is enabled, you can customize the popup title. By default, the popup title will be Rate your experience.
In terms of the feedback form content, you will have two options:
- Create a Feedback form for this activity by following the steps mentioned above.
This is what the pop-up feedback form will look like:
- Enable Custom feedback if you wish to use an external platform to collect feedback. To do so, tick the checkbox and a field will be displayed for you to type a message with the link to the external feedback form.
This is what the pop-up feedback form will look like:
The users will click on the link and will be taken to the external page to answer the feedback form.
How can attendees answer feedback surveys?
Click here to learn how the attendees can give their feedback on your event.
Submissions and reports
Event feedback
To view responses to the event feedback form, you will click on Event > Content > Feedback > Submissions.
To extract the answers, click on the Report button.
Activity feedback
To view the submissions to the activities' feedback form, you will click Agenda > Feedback > select one of the activities > Submissions.
To extract the answers, click on the Report button.
Sponsor feedback
To view the submissions to the sponsor feedback form, go to Event > Sponsor, select the sponsor, click on Edit and scroll down until you see Ask for feedback when leaving. With the new tab open, you will be able to see the Submission. To extract the answers, click on the Report button.
