Feedback

There are a lot of good reasons why you should have attendees giving their feedbacks after the event, for example, to learn what improvements can be done the next time, or also to show the attendees that you are approachable and that you respect their inputs.

There are three types of surveys that can be conducted in your event:

  1. Event feedback: every attendee is able to evaluate the event.
  2. Activity feedback: only attendees enrolled in that activity can answer the survey.
  3. Sponsor rooms feedback: people who visit sponsor rooms can answer the survey.

You will be able to control and view attendees' responses in real-time.

How do I enable the feedback feature?

To enable the feedback tool, click on Settings > Tools > Edit > scroll down until you see the Live section > enable Feedback > press End to save the changes.

Enabling the feedback took at the event level

If instead of seeing a checkbox, you see Click, you will need to enable this feature at the company tools.

To do so, simply press Click and a new tab will automatically open at the company tools page. Then, scroll down until you see the Live section, press Edit, and make sure the Feedback checkbox is checked. Press End to save the changes.

enabling feedback tool at the company level

How do I create a feedback survey?

  1. Event feedback

To create a feedback survey that will be available in the mobile app and in the Virtual Lobby, click on: Event > Content > Feedback.

Screenshot of how to create event feedback

Next, you will need to add questions to the form. Click here to learn how to add questions to the feedback form.

  1. Activity feedback

To add a feedback form to a particular activity, press Agenda > Feedback > and select one activity.

Then, click on + Add question in the upper left corner and enter your question in the field indicated. Next, choose the answer type, and press Create.

How to create feedback surveys for activities
Adding the question to other activities

It is also possible to add a feedback question from one activity directly to the other ones by following these steps:

  1. On this same page, click on the question you wish to be copied and press Edit
  2. Scroll down until you see Add to another activity, enable this box
  3. Select the activities you wish this question to be added
  4. Press End to save the changes
gif showing how to copy activity question
Creating multiple questions

You can create multiple questions for each of the event activities. The number of questions within an activity appears in the field to the right, as shown below.

Number of questions per activity

You can create feedback forms that will pop up when users leave the sponsor room so they can rate their experience. To do that, go to Event > Sponsor > select the sponsor > and press Edit. Click on the Details tab and scroll down until you see Ask for feedback when leaving and enable it by ticking its checkbox.

gif showing how to create feedback for sponsor rooms

Click here to learn more about the sponsor feedback.

How do I configure the questions on the form?

To learn how to add new questions as well as how to set up the answer types, click here.

To learn how to add conditional questions, click here.

How can I preview the feedback form?

To preview the activity or sponsor's feedback form, click on the Preview button on the submenu.

Previewing a feedback form

There is no preview button for the event feedback at the backend. To check how the feedback form will look like, you can go to the Virtual Lobby and open in a separate tab. You can also get the URL of the page and share it with your attendees via email or social media.

How can I send notifications asking the attendees to answer the surveys?

In the app

At the end of the activity, the attendee will be able to see a notification in the alerts section, in the Menu. If you desire, it is possible to manually send a push notification informing the attendees about it.

You can send a notification every 10 minutes for participants to complete the survey.

To do this click on Send notification in the upper menu on the left side

screenshot feedback > send notification

When sending a push message of up to 140 characters, do not use special characters such as quotation, apostrophe, backslash, line break.

In the Virtual Lobby

For a feedback form to pop up after the user leaves the activity, you'll need to go to Agenda > Activities > and select an activity.

Then, press Edit and scroll down until you see Ask for feedback when leaving and make sure it is enabled.

Gif on how to enable the option to ask for feedback when leaving

Once this option is enabled, you can customize the popup title. By default, the popup title will be Rate your experience.

In terms of the feedback form content, you will have two options:

  1. Create a Feedback form for this activity by following the steps mentioned above.

This is what the pop-up feedback form will look like:

Feedback form popup
  1. Enable Custom feedback if you wish to use an external platform to collect feedback. To do so, tick the checkbox and a field will be displayed for you to type a message with the link to the external feedback form.
Enabling Custom feedback

This is what the pop-up feedback form will look like:

The pop up the user will see in the Virtual Lobby

The users will click on the link and will be taken to the external page to answer the feedback form.

How can attendees answer feedback surveys?

Click here to learn how the attendees can give their feedback on your event.

Submissions and reports

Event feedback

To view responses to the event feedback form, you will click on Event > Content > Feedback > Submissions.

To extract the answers, click on the Report button.

Event feedback subsmissions

Activity feedback

To view the submissions to the activities' feedback form, you will click Agenda > Feedback > select one of the activities > Submissions.

To extract the answers, click on the Report button.

reporting submissions - activities

To view the submissions to the sponsor feedback form, go to Event > Sponsor, select the sponsor, click on Edit and scroll down until you see Ask for feedback when leaving. With the new tab open, you will be able to see the Submission. To extract the answers, click on the Report button.

sponsor feedback submissions


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