Support channels

Updated 2 months ago ​by Lucimary Machado de Oliveira

The official InEvent platform support structure is available for you to use throughout the process of creating and managing your events.

Our service and support team will be dedicated from 8am to 6pm (EST) - Monday through Friday on the channels below to assist you with the best solutions to your questions or difficulties in using the InEvent platform on a daily basis.

Here are the official channels that can be accessed:

Support Calls

You can access support call and schedule calls with our Customer Success Specialists in our platform.

As soon as you click on "Support Calls" you can select the Customer Success responsible and select the time best works for you and your team.

Please follow the Step-by-Step:

  1. In the upper right side, you click on your name and there will be an option for support calls.
    You must click on "Support Calls".

  1. As soon as you click on "Support Calls", it will take you to a new screen. This screen details the times in which the Customer Success Specialist are available for each day.
    You can select the time you wish to book a call. You can select a time slot of thirty minutes or a one hour call.
We ask that you schedule your support time with 2 hours notice for your Customer Success Specialist.

  1. As soon as you select the time, you will be redirected to a screen to fill out your name, email and notes. There is also the option to choose between your preference of Vídeo or Telefone and choose your Language.

If you have chosen to receive a video call, please be aware of video call service limitations. Zoom calls can have a maximum of 100 participants, including your Customer Success Specialist.

The Team Member Field will be automatically assigned to the Customer Success Specialist responsible for your project.

And finally, we have the possibility to select the duration of the call (30 minutes or 1 hour).

  1. After filling in the fields, click the Confirm Booking button.
  2. The process is concluded. The schedule has been confirmed and you will receive a confirmation email, and so will your Customer Success Specialist. You will receive the message to add to your email calendar.

Quick Chat support

The platform provides native chat to help with simple questions faster and more effectively.

  1. To contact the support team, simply click on the "Chat" icon in the bottom right corner:

  1. Now simply enter your questions or difficulties and the support team will provide you with the best support possible

In-app chat support (only for iOS devices)

You can also reach out to us on chat using your phone. To do so, make sure you are logged in the app using your administrator profile. Once you click MENU, you will see the GET SUPPORT tab. Click on this tab and you'll be able to chat with us.

Email Support

You can also contact the Support team via email through the platform.

  1. In the upper right side we have a menu where the user name is displayed (clicking on it will bring up other options), as shown below: Click on the Email Support option.

Another option is to send email directly to the official address: [email protected]

Our mission is to make your daily life even easier by navigating the platform and moving together towards digital transformation into events!