Submitting a ticket: Issue reports and feature requests

InEvent's platform is designed so that all features work seamlessly together. If you encounter any issues, please create an Issue Report for the InEvent tech team to review and address.

With the issue reporting tool you can:

• Ask technical questions to our developers' team
• Report software malfunctions or malfunction on web page
• Report software failures or malfunction on IOS
• Report crashes or malfunction of software on android system
• Report an error in our FAQ

Clear cache and cookies

Before you report an issue, please clear cache and cookies since it usually fixes certain problems.

Using Google Chrome perform the following actions:

1. Open Chrome on your computer.
2. In the browser toolbar at the top-right next to your Google Account profile picture, click on the 3 vertical dot icon.
3. Next, select More tools > Clear browsing data.

1. In the Clear browsing data box, click the box that says Cookies and other site data and cached images and files checkboxes.
2. Use the menu at the top (Time Range) to select the total amount of data you want to delete and from when. To delete everything, choose  All time.
3. Click Clear Data.

Cleaning cache and cookies in other browsers

To clear cache and cookies in other browsers read and follow the instructions provided in the links below:

Windows Internet Explorer

Mozilla Firefox

Apple Safari

Opera

How do I submit the issue report?

To report an issue you will click on Your Name in the top menu on the right side, click on Submit a ticket, and then select Issue report.

After you have clicked on the issue report button, follow these steps:

1. Brief description

Write a brief description of the issue you are facing. Use no more than 140 characters.

1. Choose a platform

Select a platform on which you are reporting from the dropdown. The available options are Android, iOS, Android/iOS, Web or FAQ.

1. Page link

By default the platform will insert the event's web page link, specifically the web page open at the time of the issue report generation. In cases where the issue was found on Android or iOS, enter the name of the app's event link under the Page link section. If you select FAQ, enter the FAQ link.

1. Description

Enter a detailed description of the issue you are reporting. Write as much detail as you can.

1. Steps to reproduce

Describe step by step the actions you have taken for this error to occur, so we can replicate the issue and try to fix it in the best way. You can detail each step and also insert links and images.

1. Extra information

You can also add some important extra information that was not placed in the previous fields such as a video or an image showing the error.

You can, for example, you can add a screenshot of the developer console. Right-click on the webpage and press Inspect to open the developer console.

Then, click the Console tab in the window and filter the Errors, as shown below:

Sending this screenshot will help the developers' team identify what is causing the issue. Once you have entered all the information for your issue report, click on Report issue.

Once you send your Issue report, this will be received by InEvent's tech team and will be treated according to the SLA.

Requesting a feature

You can request a feature that you want to have for your event, and InEvent's tech team will review this request with the guidance of your Project manager. To request a feature, click on Your Name in the top menu on the right side, click on Submit a ticket, and then select Feature request.

After clicking on Feature request, follow these steps:

1. Enter a brief description of your request, no more than 140 characters.

1. Enter a very detailed description of your feature request and its use case in the Description box.
2. Press Submit request once done.