Custom Email

Configure the custom email that will be the standard for your event. This way, all the digital communication sent through the InEvent system will arrive at the attendees and invitees with the sender of your choice.

How do I enable the custom email tool?

To enable the custom email tool, click on Settings > Tools > Edit > scroll down until you see the Start section > enable White Label > press End to save the changes.

How do I configure the custom email?

Click on: Event > Details > Edit > Custom Email

Screenshot of the steps Event > Details > Custom Email

After you add an email, you will need to press End to save the changes and refresh the page.

How to copy the technical parameters to your email's DNS

You will see the DKIM and Return-Path parameters that must be configured in your DNS with the help of your institution's IT staff. Note that below each one is written Not verified and next to the email there will be a pending sync symbol, which means that it hasn't been configured yet.

To carry out the configuration, just copy and paste the exact values ​​based on the type of programming requested.

DKIM and Return Path

  • DKIM: define the Txt type and copy/paste the exact value that is on the platform
  • Return-Path: define the CNAME type and copy/paste the exact value that is on the platform

Return-Path and DKIM

Click here to learn how to add a custom return-path.

Click here for further information on resources for adding DKIM and Return-Path records to DNS for common hosts and DNS providers.

Will I be notified once I finish the steps presented above?

When you finish the steps presented above, you will receive an e-mail from the Postmark server in the sender's email that was inserted into the platform. The email will ask you to authorize the configuration between DNS (systems).

  • The server's email address is: support@postmarkapp.com

How will I know if the configuration is complete?

After confirming the sender's signature, the platform will show the checkmark next to the e-mail, indicating the completion of the process. The background color will also change to green and below each item will be written Verified.


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