Flight Management

This feature allows you to organize the logistics and information of your travelers. You can upload information and flight details of each attendee, indicating: Departure time, arrival time, airport of origin and destination, flight number and other details.

This article intends to teach how the event organizer can add the flight information for each attendee profile and how the attendee can see those details when receiving the info by email or while using the app.

For event organizers

How do I enable this feature?

To enable this feature, go to Settings > Tools > scroll down until you see the Hospitality section. Then, press Edit, and make sure the Flights checkbox is checked. Press End to save the changes.

If instead of seeing a checkbox, you see No or Purchase, there might be two reasons why that is happening:

  1. You will need to enable this feature at the company tools. To do so, go to the company level, and click Account > Tools in the menu on the left-hand side. Then, scroll down until you see the Hospitality section, press Edit, and make sure the Flights checkbox is checked. Press End to save the changes.
  1. If you went to the company tools and instead of seeing the checkbox, you still saw Purchase, this means that this feature is not included in the plan you have purchased. Click here to check which features are included in each plan.

How can I add flight information?


Click on: People > Flights > + Add Flight.

Screenshot of People > Flights > +Add flight.

Then, choose a person, fill out the blank fields and press Create.

The mandatory fields to fill out are:

  • Person
  • Airline
  • Flight number
  • Gate
  • Seat
  • Ticket type
  • Issue date
  • Departure airport
  • Arrival airport
  • Departure date
  • Arrival date
In bulk
  1. To bulk upload flight information, click on Edit > Import > Download Demo File.
Screenshot of  Edit > Import > Download Demo File.
  1. When the file downloads, enter the information requested to the spreadsheet.

The mandatory fields to fill out are:

  • Username
  • Email
  • Airport Begin
  • Airport End
  • Date Begin
  • Date End
  • Date Issue
  1. Then, save the file and upload it to the platform by clicking Import >  Green File Icon > selecting your file > Import > End.
Screenshot of  Import >  Green File Icon > Select your file > Import > End.

How do I edit registered information?

To edit information for flights already registered, select the user / flight you want, and press Edit.

In the menu to the right,  you can edit the registered information and after that press End to save the changes made.

Screenshot of the flight and the edit button highlighted.

How do I remove registered information?

To remove an attendee's flight information, press Edit, click on the checkbox of the information you would like to delete and press Remove in the top right corner.

Screenshot of the selected flight and the remove button.

How do I add flight information to an email?

If you want to share the flight details with your attendees via email you will need to create an email and add a digital voucher to it.

Click here to learn how to do so.

For attendees

How can I view my flight details?

The itinerary information can be sent via email or via mobile app.

  1. E-mail

The email containing a digital ticket voucher with the flight details will look like the example shown below:

  1. App
     In this option, after log in to the application and press Menu > Voucher  to view the flight information.
Screenshot of the app's menu highlighting the voucher.

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