Add users into application stores

There are two options for accessing customers' stores:

  1. Once you, customer, have opened your stores (Google and iOS), you should share your user and password with the support team.
  2. If it is not possible to share username and password information with us, you should add an email (Gmail) within the panels with administrator privileges and share this email with us.

To perform the procedure of adding an email as an administrator, you must perform the following steps:


Visit the Google Play Console site. In the side menu, click on Settings > Users and Permissions

Then just click the Invite New User button

A new screen will be displayed, where the customer should enter the e-mail we provide, and in the field of Function should select the option Administrator.

Therefore, all permissions will be granted to the user (email), finally, just click on Send Invitation at the bottom of the page.

If you are not comfortable enough to perform these steps by yourself and need assistance, please contact our support team and we'll help you.
A person who was added with an administrator function will not be able to generate the KEY API, after all only the Master Administrator (who opened the store) has this permission.

To learn how to generate the API Key and to add it to the platform, click here.


In Apple's case we need to be added inside two panels:

Access the Apple Developer website:

In the initial screen, we must click on the People option.

You can access the same option through the side menu.

When accessing developer, if none of the options listed above (both in the side menu and on the home screen) are identified, we should check to see if there is an option called Join the Apple Developer Program. If this option is being displayed, the payment process for the store opening fee has not yet been finalized.

Once the People option is displayed, just access and we should add the email as an administrator. There are two types of permissions:

  • Administrator
  • Member

To add you need to click on the Invite People button

Thus, you will see available two fields where we can add people inside the store. To do this, we need to use the first Invite As Admins field.

And finally, click the Invite button!

After this procedure will be sent the invitation to the email that was added inside the store.

If you can not add the email as Administrator due to some data security privacy policy, the email can be added as a Member, however, it will be necessary to create the app within iTunes Connect and be sent the Certificate P12 to make the publication of the App in stores. To create the application in iTunes Connect just click on My App > Click on the + icon > New App You will need to provide the Bundle Identifier to the store owner as it should link the application to the package.

Subsequently, we must add the email as a user within iTunes Connect by visiting the site

Click Users and Access

Just click on the (+) icon and fill in the information that appears in the new screen (Name, Last Name, Email and check the Administrator function option)

And now the necessary procedures are complete! Simply access the email linked to the accounts and perform the password registration to access the panels with the designated permissions.

The certification process will now take 10 working days.

After adding users into application stores and sending your app to review, you should read this article to learn how to verify all points for app approval.

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