Add users into application stores

Updated 1 month ago ​by Julie Collins

There are two options for accessing customers' stores:

  1. After you have opened your stores (Google and iOS), you should be provided with the user and password.
  2. If it is not possible to make the user and password available to the accounts, then it is necessary to add an email (gmail) within the panels and with the administrators permission.

To perform the procedure of adding an email as an administrator, you must perform the following steps


Visit the Google Play Console site:

In the side menu, click on Settings> Users and Permissions

Then just click the Invite New User button

A new screen will be displayed, where the customer should enter the e-mail we provide and in the field of Function should select the option Administrator.

Therefore, all permissions will be granted to the user (email), finally just click on Send Invitation at the bottom of the page.


Even being added with Administrator function, it is not possible to generate the KEY API, after all only the "Master Administrator" (who opened the store) has this permission.

To generate the KEY API, we must follow the procedure below:


In the side menu, click on Settings > API ACCESS

Then we must click on the button Create a Service Account

If you need assistance in this step, please contact our Support team and they'll help you in a video call.

Click on the Google APIs Console option and this will open a new tab of your browser.

In this new screen, just click the Create Service Account option

That way, we must link the name of the service account, where we can define as the name of the application and then click on the Create option.

After creating the service account we need to define the permissions of the created account, so by clicking on Select role we must select the option Project> Owner and click Continue.

After the above procedure where we created the service account, you will need to create the key (API KEY). To do so, in this new screen just click Create Key.

So, a sidebar will be presented with the options of the type of key that we want to generate, just select JSON and click Create.

The generated file will be downloaded automatically. Then we can close this browser tab and return to the home screen, just click Done.

After that, the created account will be displayed with the option Grant Access to the side, so just click on this button.

On this new screen, we do not need to make any changes, just click on the Add User button.

Okay, the process for generating the KEY API was successful.

Once the API KEY has been generated and displayed on the Details page of the platform the certification process will take 10 working days

To learn how to add the JSON Key to the platform, click here


In Apple's case we need to be added inside two panels:

Access the Apple Developer website:

In the initial screen we must click on the People option.

You can access the same option through the side menu.


When accessing developer, if none of the options listed above (both in the side menu and in the home screen) are identified, we should check to see if there is an option called Join the Apple Developer Program. If this option is being displayed, the payment process for the store opening fee has not yet been finalized.

Once the People option is displayed, just access and we should add the email as an administrator. There are two types of permissions:

  • Administrator
  • Member

To add you need to click on the Invite People button

Thus, we will make available two fields where we can add people inside the store. To do this, we need to use the first Invite As Admins field

And finally, click the Invite button

After this procedure will be sent the invitation to the email that was added inside the store.


If you can not add the email as Administrator due to some data security privacy policy. The email can be added as a Member, however it will be necessary to create the app within iTunes Connect and be sent the Certificate P12 to make the publication of the App in stores. To create the application in iTunes Connect just click on My App> Click on the + icon> New App You will need to provide the Bundle Identifier to the store owner as it should link the application to the package.

Subsequently, we must add the email as a user within iTunes Connect by visiting the site

Click the Users and Access

Just click on the (+) icon and fill in the information that appears in the new screen (Name, Last Name, Email and check the Administrator function option)

Ready, the necessary procedures were complete. Simply access the email linked to the accounts and perform the password registration to access the panels with the designated permissions.

The certification process will now take 10 working days.

After adding users into application stores and sending your app to review, you should read this article to learn how to verify if all points for the app approval are prepared.