How do i report a bug?
InEvent´s platform is structured in order so all features can integrate together. If minor inconveniences occur then it is recommended to create a “Bug Report” in order for the InEvent tech team to analyze.
With the bug reporting tool you can report software failures or malfunctions such as:
- Report software malfunctions or malfunction on web page
- Report software failures or malfunction on IOS
- Report crashes or malfunction of software on android system
- Report an error in our FAQ
Before opening a bug report
Clear your cache (click here to see how) then try to perform the action again. In many cases, clearing your cache solves the problem.
How to submit the report of a bug?
To report a bug you will click on Your Name in the top menu on the right side and then click BUG INCIDENT
Choose platform: Web, Android, iOS or FAQ
The second step is to choose the platform on which you want to report the bug.(where is the error occurring?) You can select the options: Android, IOS, Android / IOS, Web or FAQ , as shown below.
What page link do I enter if I want to open a bug report for an Android or IOS system?
in cases where the bug was found on Android or iOS, enter the name of the App under the " page link* " section.
Describe the bug
The next step will be to report what the bug is. Write as much detail as you can. Here you can insert links and images.
Describe in detail, the steps to reproduce
Describe step by step the actions you have taken for this error to occur, so we can reproduce the bug and try and fix it in the best way. You can detail each step and also insert links and images.
If you want, you can also add some important extra information that was not placed in the previous fields. This field is not required.
Once you have entered all the information for your bug report, click on "SEND BUG"