Payments

Track your ticket sales for your event in real-time, your revenue received, pending revenue, and creating manual payments. Have up-to-date charts and reports in .xls with dates, values, and discounts.

How do I access the payment page?

To access the Payments page, go to Marketing > Tickets > Payments. You will be taken to the List page under the Payments section.

On the List dashboard you will get the following information:

• ID: Unique ID associated with the payment.
• Tracking ID: Unique tracking code associated with the type of financial transaction
• Person: Name provided by the attendee for billing.
• Username: Column with the username provided by the attendee at the time of purchase.
• Date: Date of purchase.
• Type: Type of payment.
• Status: Status of ticket purchase.
• Subtotal: Purchase value without discount deduction.
• Discount: Discount value of the purchase (if applicable).
• Total: The total amount paid by the attendee after discount (if applicable).

How do I create a manual payment on the platform?

This section will explain how event admins can register a manual payment for participants on the platform with or without generating an invoice.

Creating a manual payment without generating an invoice

To create a manual payment without generating an invoice, complete the following steps:

1. Click on the Create payment button in the Payments > List page.
2. Enter the following details associated with your attendee in the Create payment pop-up box:

• Full name
• Username
• Email
• Password (optional)
• Ticket type
• Amount of ticket

1. Click Create to finish adding the manual payment.

Creating a manual payment and generating an invoice

To create a manual payment and generate an invoice for the payment, complete the following steps:

1. Click on the Create payment button in the Payments > List page.
2. Enter the following details associated with your attendee in the Create payment pop-up box:

• Full name
• Username
• Email
• Password (optional)
• Ticket type
• Amount of ticket

1. Tick the Generate invoice for payment checkbox. Fields associated with your attendee will be displayed.
2. Enter the following payment details associated with your attendee:

• Company name
• Company tax ID
• Address line 1 & 2

1. Click Create to finish adding the manual payment and generating the invoice.

Previewing an invoice before creating a manual payment

You can preview your invoice and send the preview before registering your payment by clicking Preview invoice in the Create payment pop-up box. A new pop-up box will appear displaying a preview of your invoice.

Once you are done previewing your invoice, simply click on Cancel or press the close button.

To send the invoice preview, click Send preview. In the following pop-up box, select the recipient of the invoice preview and click Send preview.

The invoice preview will be sent to the recipient's email address.

Settings - Integrating other payment options

You can access the payment integration options as well as other relevant tools related to the Payments feature from the Settings button in the top right corner of the Payments > Lists page. If you want to enable or disable each option, toggle the switch next to them.

To learn more about the payment integrations, click the links below:

• Paypal
• Wirecard
• Stripe
• Authorize.Net

To learn more about other payment tools, refer to the Set Event Tools article.

Emails related to the payment process

When you are selling tickets for your event, the participants will receive 4 different emails that will be deducted from the email credits:

• The admission email: Even though is likely that the Approval requirement and the Waitlist requirement are deactivated from the Registration form settings, from the moment the users submit their form until the payment gets processed, the user will be temporarily listed under the Waitlist whichever payment gateway is selected. Therefore they will receive at first the admission email.
• We are waiting for your payment: During the process to accept payment, an email will be sent to inform the user that it is under analysis. An example of this email can be seen in this article.
• Your payment has been confirmed/ Your payment has been denied: Regardless of the method of payment that has been used, once the process is over the user will receive one of the emails informed that is confirmed or denied.
• The confirmation email/ The rejection email: The user will receive one of the emails depending on the payment status, if it has been confirmed then the confirmation email. If the payment has been denied then the rejection email will be sent.

How to perform searches and filters on the report

You can perform searches and filters on the report for quick sales queries.

To search for names, e-mails or the username of a buyer, click the Search button in the top right corner of the List page.

Click on Cancel to close the search bar.

To filter by payment type, dates, or payment status, click the Filter button in the top right corner.

The Payment type drop down menu provides various payment method options: Boleto, Credit card, Paypal, Paypal credit card, Invoice, Manual payment, Stripe, Stripe invoice and Authorize.net. You can also choose Full discount, if you do not have to pay.

The Payment status drop down menu allows you to choose from:

• Waiting for payment
• Payment in analysis
• Payment approved
• Payment cancelled
• Payment refunded
• Refund request

To fill in the payment dates, use the provided date selector.

Click on Cancel to close the filter bar.

How can I configure my company's payment details?

You can configure your company's payment details which will appear in the manual invoice, from the Payments > Invoice page. Refer to this article to learn how to do this.

How can I configure my company's refund policy?

You can configure your company's refund policy which will allow you define whether or not to allow refunds up to a certain period of time before your event. To do this, navigate to Policy in the left menu bar. Click Edit in the top right corner of the page. Select your Refund policy using the drop-down box: disallow refunds or allow refunds up to a specified period.

The available options are:

• No refunds
• Until 1 day before the event
• Until 7 days before the event
• Until 15 days before the event
• Until 30 days before the event

After you have set up a refund policy, attendees will be able to ask for a refund based on the refund policy set up. To learn how to issue a refund as an event admin, read this article

Analytics

To access your payment statistics, click on Analytics from the left menu bar. On this page you can view the statistics which gives a breakdown of Income and Tickets in a graph format.

You can also view the tickets' data by filtering through the options: By ticket, By groups, or By lists.

Statistics by ticket

To view the statistics by ticket, click on By ticket. This will give you a report on the following:

• Ticket ID: Shows the unique ID of the ticket
• Name: Shows the name of the ticket
• Group: Shows the group the ticket belongs to.
• Associated list: Shows the list(s) the ticket has been assigned to.
• Purchased: Shows the total number of approved ticket purchases over the total number of available tickets (capacity).

• Purchased + Imported: Shows the combined count of purchased and approved tickets, along with tickets assigned to attendees by admins from the People > Attendee page.

• Received income: Shows the total income generated from approved ticket purchases, along with the number of tickets purchased shown in bracket.
• Pending income: Shows the amount of income that is currently pending and is displayed alongside the number of associated tickets, shown in parentheses.
• Manual income: Shows the value of manually added purchase made by event admins from the backend along with the number of ticket purchase shown in bracket.

• Cancelled: Shows the value of cancelled purchase along with the number of cancelled tickets shown in brackets.
• Refunded: Shows the total value of refunds made on a ticket along with the number of refunds made on the ticket shown in bracket.

Statistics by group

To view the statistics by group, click on By group. This will give you a report on the following:

• Group name: Shows the name of the ticket Group.

• Purchased: Shows the total number of purchased and approved tickets within the same group.
• Purchased + Imported: Shows the combined count of purchased and approved tickets, along with tickets allocated by admins to attendees through the People > Attendees page which fall under the same group.
• Received income: Shows the total income generated from approved ticket purchases within the same group, along with the number of tickets purchased in bracket.
• Pending income: Shows the value of pending income from tickets within the same group along with the corresponding number of tickets shown in bracket.
• Manual income: Shows the value of manually added purchase from tickets within the same group made by event admins from the backend, along with the number of ticket purchase shown in bracket.
• Cancelled: The value of cancelled purchase from tickets within the same group, along with the number of cancelled tickets shown in brackets.
• Refunded: The total value of refunds made on tickets within the same group, along with the number of refunds made on the tickets shown in bracket.

Statistics by coupon

To view the statistics by coupon, click on By coupon. This will give you a report on the following:

• Coupon: The coupon code.

• Discount: The percentage discount of the coupon code.
• Purchased: The total number of purchased and approved tickets within the same coupon code.
• Purchased + Imported: Shows the combined count of purchased and approved tickets, along with tickets allocated by admins to attendees through the People > Attendees page which fall under the same group.

• Received income: Shows the total income generated from approved ticket purchases using the same coupon code, along with the number of tickets purchased in bracket.
• Pending income: Shows the value of pending income from tickets purchased using the same coupon code, along with the corresponding number of tickets shown in bracket.
• Manual income: Shows the value of manually added purchase from tickets made by event admins from the backend, along with the number of ticket purchase shown in bracket.

• Cancelled: The value of cancelled purchase from tickets purchased using the same coupon code, along with the number of cancelled tickets shown in brackets.
• Refunded: The total value of refunds made on tickets purchased using the same coupon code, along with the number of refunds made on the tickets shown in bracket.

Statistics by list

• List name: Shows the name of the lists tickets have been assigned to.

• Purchased: Shows the total number of purchased and approved tickets within the same list.
• Purchased + Imported: Shows the combined count of purchased and approved tickets, along with tickets allocated to attendees by admins from the People > Attendees page which fall under the the same list.
• Received income: Shows the total income generated from approved ticket purchases within the same group, along with the corresponding number of tickets purchased in bracket.
• Pending income: Shows the value of pending income from tickets within the same list along with the corresponding number of tickets shown in bracket.
• Manual income: Shows the value of manually added purchase from tickets within the same list made by event admins from the backend, along with the number of ticket purchase shown in bracket.
• Cancelled: The value of cancelled purchase from tickets within the same list, along with the number of cancelled tickets shown in brackets.
• Refunded: The total value of refunds made on tickets within the same list, along with the number of refunds made on the tickets shown in bracket.

How do I resend a receipt?

Once a payment has been authorized, you will be able to resend the invoice receipt to your attendee if you need to. To do so, click the blue arrow to open the attendee's payment details, then scroll down until the Payment information section and click the blue Re-send receipt button.

You will see a popup window. Click Send to confirm.

Once the receipt has been sent, you will receive a confirmation message as shown below:

Can I delete a payment?

Yes. It is possible to delete an attendee's payment record. On the Payments > List page, simply click on Edit, and tick the checkbox by the side of the payment you want to remove. Click on the Remove button at the top right corner of the page and press Remove from the confirmation box that will appear. Once you do this, the payment record of that purchaser will be removed from the platform.

Can I extract a report?

Yes, you can extract a report on all payments. From any of the pages under the Payments section, simply click on Edit > Report at the top left corner of the page. An excel sheet will be sent to your email once processed.

Once you download the report, you will be able to see the following information: payment ID, event ID, member ID, customer ID, payment ID, payment type, payment subtype, price, ticket IDs, ticket names, among others.

Additionally, the report will include details related to any coupons offered: couponIDs, couponCodes, couponDiscount, couponsCreated (date and time of creation).