Implementation Plan: the customer journey
InEvent aims to align expectations and ensure you enter into a successful journey, teaching you how to best exploit the potentials that we can offer to the maximum. This journey outlines all the interactions from when you sign the contract to your post-event feedback, and everything in between, including every touchpoint.
During the onboarding call, the you will meet your project manager and together, fill out the onboarding form. The goal of this welcome call is for the project manager to better understand your needs, including success criteria, number of events per year and their dates, among other relevant information.
In the event setup phase, you should design your activities and define the event's strategy and the experience's workflow.
If you are seeking inspiration, check these successful stories from InEvent customers. The world's largest enterprises share their success with InEvent in uniquely crafted use cases around their ecosystem of technology, software, event, marketing, and partners.
To get started with your platform training, book a support call.
Now it's time for you to prepare your agenda, build your website, create and schedule your marketing emails, confirm speakers and sponsors presence, check your room video modes and connect your integrations.
You can follow this guide to help you get started on creating your event!
To avoid possible points of failure when going live, it is crucial to have your admins, room hosts, speakers/presenters, and sponsors joining a dry run session, which will simulate the participant's experience on the day of the event.
Our support team is available 24/7 on chat to back you up with any issues, questions, or information you may require.
If you wish to have live support, besides chat, during your event, you can hire one of our partners. A certified partner will provide the best service and support so that your event occurs in the best possible way. Click here for further information on how and when to hire a certified partner.
Once the event is over, you should review the event goals to find out whether or not they were achieved and document why. After this step has been completed, we recommend you book a support call to discuss your event, help us get a sense of your satisfaction, and identify positive and negative practices with a view to improving future performance.
On this call, we will run through your event analytics and draw insight to drive your upcoming events.