Implementation Plan: the customer journey
InEvent aims to align expectations and ensure you enter into a successful journey, teaching you how to best exploit the potentials that we can offer to the maximum. This journey outlines all the interactions from when you sign the contract to your post-event feedback, and everything in between, including every touchpoint.
As an Enterprise customer, you will enjoy a 4-week implementation plan. InEvent has designed this plan to get you all set up and ready to deliver the best virtual and hybrid event experiences to your customers.
During the onboarding call, you will meet your dedicated project manager, and together, fill out the onboarding form, schedule your first training call, set up your platform admins, and have any and all your questions answered.
It is preferable that the person who is present during the onboarding call will also be the same who keeps contact with the InEvent team during the entire process.
Now it's time for you to prepare your agenda, build your website, create and schedule your marketing emails, confirm speakers and sponsors presence, check your room video modes and connect your integrations.
Your project manager will help you to connect your platform integrations with other CRM systems to automate your events workflow on your InEvent subscription, as well as create reusable templates to deploy new events easily.
At this point, as the event organizer, you should also consider bringing someone from your IT department to assist with these technical parts and make sure everything is set up accordingly.
To avoid possible points of failure when going live, it is crucial to have your admins, room hosts, speakers/presenters, and sponsors join a dry run session, which will simulate the participant's experience on the day of the event.
Our support team is available 24/7 on chat to back you up with any issues, questions, or information you may require.
If you wish to have live support, besides chat, during your event, you can hire one of our partners. A certified partner will provide the best service and support so that your event occurs in the best possible way. Click here for further information on how and when to hire a certified partner.
Post review and next events
Once the event is over, you should review the event goals to find out whether or not they were achieved and document why. After this step has been completed, we recommend you book a support call to discuss your event with the project manager, help us get a sense of your satisfaction, and identify positive and negative practices with a view to improving future performance. On this call, we will run through your event analytics and draw insight to drive your upcoming events.