How can I request refund or cancel my purchase?

In this article, you will see all important aspects related to the cancellation and refund of orders. If you are an event organizer, you will learn how to set your event refund policy and how to approve or reject refund requests. If you are an attendee, you will learn how to request a refund for your ticket purchase.

For event organizers

Configuring the refund policy

  1. Go to Marketing > Tickets > Payments, and click on the Payment Settings.
  2. Then click on Edit and choose your Refund policy: up to 1 day before the event, 7 days before the event, 15 days before the event, 30 days before the event, or no refund.
Refund options

Enabling the refund notification

  1. To receive automatic notifications of new refund requests, go to People> Attendees and search for your profile (or that of other admins).
  2. Click Edit.
  3. Scroll to the bottom and check the Refund requests notifications and then click End.

Approving or rejecting a refund request

  1. In Marketing > Tickets > Payments you will see the payment that requires analysis to authorize the refund.
  2. Use the filter in the upper left corner to select all payments that have requested a refund.
  3. Click the blue button to the right of each payment. A new window will open.
  4. Choose to Approve or Reject the refund. In case of refusal, you can still send a message to the buyer.

For attendees

How do I request a refund?

  1. To request a refund for your purchase, it is necessary to enter into your My Tickets area and click on the Request Refund button.
This process is valid for purchase holders

To learn more about the My account page, Click here

  1. Then, you will need to wait for confirmation. You will receive an email notification of approval (or not) of your request.

I didn't find the request refund button?

On the InEvent platform, event organizers are responsible for the refund and cancellation processes.

If the organizer has not defined a refund policy or the deadline has expired, the holder of the purchase must contact the event organizer with payment details so that they can assist in the process.

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