Company images

Company images create credibility and strengthen your brand. Moreover, it is the first point of contact to start connecting with your customers.

This article intends to show you how to upload the main icon, the store icon, and the splash image to your account.

The platform accepts images in the following file formats: JPEG, JPG, PNG, WEBP, and GIF.

What are the company images?

There are four company images:

  • Main Icon: This icon is mandatory and will be displayed across all links within your company's platform, including forms, hotsites, and the Virtual Lobby. It typically appears in the upper left corner of the platform interface and serves as the icon for your application on participants' cell phones. Its dimensions are 1024 x 1024 px by px.
It is also displayed in the lower left corner of the Virtual Lobby page.
  • Main Icon (rectangular): This allows you to add a rectangular image. When added, it replaces the main icon displayed in the top left corner of the company's website and landing pages. Its maximum dimensions are Anyx1024 (px by px).
We advise you to use a smaller sized rectangular image to get the best result in your website and landing pages.
  • Store Icon: This is the icon that will be viewed by participants in the Apple and Google Play stores. If it is not filled in, the main icon will be used for this purpose. Its dimensions are 1024 x 1024 px by px.
  • Splash Image: Also known as launch screens, this image provides a simple initial experience while your mobile app loads. Its dimensions are 1800 x 2400 px by px, with 360 px bleed on all four edges.
The Store icon and the Splash image will only be displayed if you have a white label app, and the option Is InEvent App? is disabled in the company details.
Apple typically requires at least one app icon and one splash screen image for the app submission process, while Google Play Store requires at least two screenshots of the app in action. However, a splash screen image is not mandatory.

How do I upload these images?

To upload the company branding and mobile app images, follow these steps:

  1. Go to Company > Branding.
  2. Click on Edit.
  3. Click on the red folder icon to upload the Main icon and Main icon (rectangular) images under Company branding. You can remove the Main icon (rectangular) image by clicking on the "Clear" button.
You can remove the Main icon (rectangular) image by clicking on the Clear button.
Company images

  1. Next click on Mobile app.
  2. Tick the checkboxes next to Store icon and Splash image to enable them.
You can untick their checkboxes to disable them.
Optional images
  1. Click the red folder icon to upload the Store icon and Splash image.
Uploading images
  1. Once you've uploaded the images, press the End button in the top right corner to save the changes.

After uploading the Main Icon (rectangular), it replaces the Main icon (standard) image predominantly positioned at the top left corner of the company's website and landing pages. This is illustrated in the website example below, using the Castor template:

Main icon rectangular
The rectangular icon works across all templates.
I made a change to one of the company images. Will it be reflected in the app automatically?

No. If an image is changed (company main icon, store icon, or splash), you must request an app update so that the change is reflected in the app. To do so, click Details under the Company section. Press Edit and tick the checkboxes Request Android update? and Request iOS update? Press End to make changes.

The update can take up to 5 business days.

Requesting an app update

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