Push Notifications

A push notification is a message that attendees receive via their web browser or on their mobile phones. Push notifications can be general event announcements, a poll, or a new request for feedback for a certain activity, or the event itself.

Push notifications can be delivered to your user's device (mobile or desktop), but these notifications can only be sent to users who have opted-in to receive them.

Sending push notifications to all attendees

When sending a push message there is a 140 characters limit. Do not use special characters such as quotation marks, apostrophes, backslashes, or line breaks.

There are two ways to send push messages to your attendees:

  1. Go to Event > Details > Send message:

You can send messages instantly to your attendees. Write the message you wish to send and click on Send message. However, if you prefer to schedule them, you can click on Go to message scheduling and follow these steps.

How to send push messages by going to Event > Details
  1. Go to Marketing > Communication > Push messages:

You can send messages with each participant's name, email, role or company. To include these fields, simply insert the parameters as dynamic content, such as:

  • {{first-name}} is replaced by the person's first name
  • {{last-name}} is replaced by the person's last name
  • {{name}} is replaced by the person's full name
  • {{email}} is replaced by the person's email
  • {{role}} is replaced by the person's role
  • {{company}} is replaced by the person's company

To send a new push notification, click on + Create message in the left-hand corner. A pop-up will appear for you to write your message.

Sending a push message by going to Marketing > Communication > Push messages

After you press Send now, you will receive a message informing you that your push notification has been sent successfully.

There's no limit on the number of push notifications that event organizers can send to the event participants.

How do I delete a push notification?

Push notifications that are already created can be easily deleted. To do so, complete the following steps:

  1. Click Edit from the Push messages interface.
  2. Check the box next to the push notification(s) you wish to remove.
  3. Click Remove.
  4. Press End to save your changes.

After completing the steps above, the push notification will be removed from your event.

How do I schedule a push notification for all attendees?

If you prefer to schedule your message to be sent at a future time, you can select Toggle Schedule and select the time and date for your notification to be sent.  

Notifications will be scheduled in line with the timezone you have selected for your event.

Scheduling a push message

After you press Schedule, you will receive a message informing you that your push notification has been scheduled.

When selecting a date from the calendar pop-up, it is important to note that dates that are not in their original month will appear faded or greyed out. In case the date you want to select is greyed out, navigate to the appropriate month to find the desired date, which will then become selectable (as shown below).
Image showing the date selector in regards to the tip on how to navigate to the appropriate month to select the date since preview dates are greyed out.

Push notification to attendees in an activity 

To send a push notification to the people participating in a specific activity, go to Agenda > Activities. Select the activity you'd like to send the notification to on the left side of the screen, and allow the panel to open on the right.

In the Details tab, scroll to the bottom of the page, and click Send message.

The same pop-up will appear to allow you to write and send/schedule your notification.

Individual push notification for attendees 

To send a push notification to a single attendee, go to the attendees' list under People > Attendees page.

Select the attendee you would like to send the message to.

Click on the paper plane icon, write your message and click Send message.

Message to one attendee

Push notifications to specific lists

To send push notifications to specific lists, you will need to go to the SMS Sender page by pressing Marketing > Communication > SMS Sender.

Now, in the upper left corner, use the drop-down menu to select the list that should receive the push notification, and press the button Send push.

Note that on the left-hand side, there are three tabs: Information, People, and SMS. For the Send push button to appear, you must press Information.

Then, write the message you want the list to receive and you will have two options:

  1. Press Toggle schedule and define when the message should be sent out.
  2. Press Send now and the message will be sent out instantly.
Gif on how to send push messages to lists

How are these notifications displayed in the Virtual Lobby?

When delivered, the notification will appear like a browser notification in the top right corner of the Virtual Lobby, regardless of where inside the platform attendees are:

push in the right corner

And you can also consult all the messages received during the event through the Notification Center by clicking on the bell icon as displayed below:

push from the notification center
Depending on the browser and device's settings, a notification sound will also be played when receiving a push message.

Yes, you can enter URLs in push messages. However, it is advised to shorten the link as push messages are limited to 140 characters.

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