Guidelines for Bundle Rentals

InEvent's Bundle Packs offer a comprehensive solution by integrating high-quality hardware and expert services with your software subscription. The Elite, Essential, and Premier bundles are designed to streamline on-site operations, ensuring quick and efficient attendee check-ins. By combining all of your software and hardware needs into one package, InEvent guarantees maximum data security and operational ease.

This article provides a thorough overview of our bundle rentals and partner interactions, including essential guidelines and procedures to ensure a smooth experience. The following guidelines will help you understand how to make the most of these bundles and ensure a experience.

Comprehensive guidelines for Bundle rentals

To ensure a smooth and efficient experience with bundle rentals and partner interactions, InEvent has created a detailed guideline addressing common questions and requirements.

Bundle Box Contents

The items and quantities included in each bundle box are predetermined and cannot be changed. However, you may request alternative color or size options if available. Please inquire in advance to confirm any available variations.

Shipping and delivery

InEvent currently ships to USA, Europe, Asia & Pacific. For more information on delivery and shipping fees per country, refer to the official InEvent page on Bundle packs.

Sample guidelines

Custom designs for pr-printed lanyards and badges will be provided based on client request. Clients are also able to review samples of the final custom design. Clients are to follow a certain timeline in order to ensure enough time is granted for creation and revisions. To learn more about the process for requesting and reviewing samples, refer to the dedicated Bundle pack page on InEvent's website.

Rental timeline policy

Understanding the rental timeline is crucial for an organized and well-managed experience. This policy outlines the standard rental period, the start date based on equipment arrival, and procedures for early arrival and extensions. It also emphasizes the importance of timely returns to avoid late fees.

• Rental Duration: The standard rental gives you enough time to test and use of the equipment for your event and return it without extra charges, provided it is returned on time. If you require the rental for longer than the standard period, extra fees will apply.
• Rental Start Date: The rental period officially begins on the scheduled day of the equipment's arrival. This ensures that you have the devices in hand from the agreed-upon date.
• Early Arrival: If the rental equipment arrives before the scheduled date, you will not be charged any extra fees. The rental period will still begin on the initially scheduled arrival day.
• Extend Rental Period: If you need to extend the rental period beyond the standard period, you can request an extension. This extended rental period will be billed separately, so please plan ahead if you anticipate needing more time.
  To learn about the standard period, refer to the Bundle pack page on the InEvent website.

Return and inspection

To ensure a smooth return process and maintain the quality of our rental items, it is essential that clients follow the guidelines for inspecting and returning equipment.

• Inspection: Promptly inspect the entire delivery upon receipt to ensure completeness and proper working order. This helps ensure any issues can be resolved before the event begins.
• Return condition: The client is responsible for returning the rental device in the exact condition it was provided. Any damage or missing components may result in additional fees, so proper care and handling during the rental period are important.
• Return procedure: The client is to follow the return procedure as stated below.

Return procedure

When returning the equipment, ensure that:

1. Rental items are placed inside the original delivery box.
2. The delivery box is sealed at the nearest FedEx with the return label that came with the rental package.

Third-Party Fulfillment of Bundle Orders

Some bundle orders may be fulfilled by certified third-party providers. This means that while your order will be handled by trusted partners, it may not come directly from InEvent. Rest assured, all third-party providers meet our standards for quality and service.

On-Site Support

On-Site Staff are certified professionals who provide top-tier in-person support during your event. This service is available exclusively for clients who purchase the Elite Bundle.

Payment deadline:

Full payment for your order is required no later than the determined deadline before the scheduled event date. This ensures InEvent staff have sufficient time to process your order and prepare for delivery or setup. Please understand your rental will arrive late if payment is not complete by the above date.

Additional information

For detailed pricing information and scheduling a consultation, InEvent encourages you to navigate to our page on Bundle packs.

Recommendations for lost packages

To prevent the unfortunate loss of packages at hotels, implement these additional measures first, and if a package does go missing, follow the recommended steps to address the situation.

Prevention measure

To prevent packages from being lost, start by ensuring clear and accurate labeling with both the recipient’s name and the delivery address prominently displayed. Implement pre-delivery coordination by notifying the hotel in advance about the expected shipment, including detailed descriptions and instructions. Additionally, use real-time tracking systems and request proof of delivery with recipient signatures to confirm receipt.

Steps to Take When a Package Is Lost

In the incident that a package is lost, follow the steps below:

1. Immediate Actions

• Contact the hotel’s front desk or concierge immediately to report the missing package.
• Provide them with the tracking number, a description of the package, and any other relevant details.

1. Documentation

• Request a copy of the delivery receipt or any available evidence showing where the package was left.
• Obtain a screenshot or photo of the shipping address and recipient information from the shipping provider.

1. Involve All Parties

• Contact Shipping Provider: Notify the shipping provider (e.g., FedEx) to file a claim if necessary and get assistance in locating the package.
• Engage the Hotel: Ask the hotel to check their delivery logs, security footage, and any other relevant records.
• InEvent Support: Contact InEvent’s support team to assist with tracking and resolving the issue.

1. Tracking and Escalation

Escalation: If the package cannot be located, escalate the issue to hotel management and request a formal investigation.

Alternative Solutions: Consider providing alternative solutions, such as sending a replacement package or using another vendor, if the event is imminent.

Measures to Improve Delivery at Hotels

To enhance the reliability of package deliveries at hotels and prevent loss, it’s crucial to adopt a range of strategic measures. Implementing these improvements can significantly streamline the delivery process and ensure packages are handled with greater care and accuracy.

1. Enhanced Labeling and Documentation:

Standardized Labels: Use standardized and highly visible labels for packages, including clear instructions for handling and storage.

Photos of Packages: Include photos of the standard box or crate used for shipping in the shipment details, so hotel staff can easily identify the package.

1. Pre-Delivery Coordination:

Advance Notification: Notify the hotel in advance about expected deliveries, including details of the packages and the delivery schedule.

Contact Person: Provide the hotel with the contact details of the person responsible for receiving the package and any special instructions.

1. Improved Tracking Systems:

Real-Time Updates: Utilize tracking systems that offer real-time updates and notifications on package status and delivery.

Proof of Delivery: Ensure that the proof of delivery includes detailed information, such as the name of the person who signed for the package and the exact delivery time.

By implementing these recommendations and measures, the likelihood of package loss can be reduced, and the overall efficiency of the delivery process can be improved.