Leveraging InEvent's Professional Support: Builder and On-Site Staff

InEvent provides the option to hire professional support tailored to your specific needs. This support ensures that your event runs smoothly, allowing you to focus on the broader objectives while experts handle the technical and operational details. InEvent offers two key types of professional support:

Builder Staff support

The builder staff are highly skilled professionals who can take on the task of building, designing, and configuring your InEvent platform according to your specific requirements. Whether you're setting up a virtual event, a hybrid experience, or an in-person event, Builder Staff can customize the platform to meet your needs.

What are the roles and responsibilities of a builder staff?

• Platform Setup: Builder Staff will configure the InEvent platform, including setting up registration forms, integrating third-party tools, and ensuring that the platform is optimized for your event.
• Customization: They can tailor the platform’s features to align with your branding, event goals, and specific audience requirements.
• Technical Consultation: Builder Staff can provide expert advice on how to maximize the platform’s capabilities, ensuring a seamless event experience.

What is the availability and booking of a builder staff?

• Builder Staff support is available for all InEvent plans.
• For detailed pricing information, please visit our website, where you can also contact our Sales team directly.

On-Site Staff

On-Site Staff are certified professionals who provide in-person support during your event. This service is available exclusively to clients who purchase the Elite Bundle. On-Site Staff are crucial for managing operations on the ground, ensuring everything runs smoothly, and addressing any issues that arise in your event in real-time.

What are the roles and responsibilities of an On-site staff?

• Staff Training: On-site staff are responsible for training the event organizers' team to ensure smooth operations.
• Event Setup: On-site staff manage the hardware and software setup, including logistical tasks such as coordinating with venue staff, managing attendee check-ins, badge printing, and troubleshooting technical issues.
• Support and Assistance: They provide direct support to event organizers, addressing any software and hardware questions.
• Technical Oversight: On-site staff manage the technical setup, including internet connectivity and other essential technologies required for the event.
• Wrap-Up and Equipment Shipping: After the event, on-site staff are responsible for packing and shipping the equipment used during the event.

Scheduling and Travel

Properly managing the scheduling of on-site staff and accounting for travel time is essential for the successful execution of your event.

Scheduling: to ensure the appropriate allocation of on-site support, you must provide the full event schedule and expected labor hours for technicians a set period of time before the event. This allows us to properly prepare staffing and ensure all necessary arrangements are in place for smooth execution.

Travel time: travel time for on-site technicians is considered part of their total labor hours. This means that the time spent traveling to and from the event location is included in the work schedule. When calculating labor costs, the hours spent on travel, as well as the actual hours worked on-site, are counted. It's important to account for this when planning the event schedule to ensure full coverage for technician support.

What is the availability and pricing for on-site support?

On-Site Staff support are currently available only within the Elite Bundle plan, ensuring top-tier support for your most important events.

For detailed pricing information and to schedule a consultation, please visit our website, where you can contact our Sales team for further discussions.