Waitlists

This feature allows the administrators to manage admissions and to have the option of accepting or rejecting those who have registered to the event. At the same time, they have the option of placing the attendees on a waitlist.

To use this tool, it is necessary to turn 2 features on at the platform: Waitlist and Approval requirement.

How do I configure the tools?

Go to Settings > Tools. Go to Control and click on Edit, and check the options Waitlist and Approval requirement. When you're done, click on End.

If the Ticket feature is on, attendees will be automatically approved when their tickets are bought and validated.

In case of tests, either the company admin must be logged out from the platform or the form must be opened in a anonymous tab. If not, the user approval will be automatic. Keep it in mind that, once all those features are on, there is a need to have a registration form.

How do I approve or reject invitees?

The invitees will be on the waitlist for approval or rejection either if they have filled out their registration form, or if you have added them manually on People > Waitlist > Add person. 

To view the waitlist, go to  People > Waitlists.

People > waitlist > add person > accept/reject invitees

There will be an option to approve or reject the invitees that have completed the registration form.

As an admin, you would need to click on the orange X box to reject the applicant or on the green tick box to accept the applicant.

As you approve him/her, the attendee status will change from Pending Approval to Approved.  

As you Reject him/her, the attendee status will change from Pending approval to Rejected.

Once you have approved the person, if you click on People > Attendees, you'll see the attendee on the list. And the ones you rejected will still be on the waitlist with a rejected status, but if you wish to delete this entry, just click on the red remove button.

People > waitlist > reject
If you want to approve a participant who has been previously rejected from the waiting list, you must delete the participant from the list and start the registration process again in order to approve them.

Can I extract a report?

To extract a report, press Edit > Report. When you click the button, a message will appear at the top of the screen, warning you that you will receive the file with the data in your email, when the process is complete.


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