Confirmation Email
You are able to send automatic emails to attendees emails as soon as they complete the enrollment.
How to configure automatic emails?
You can click on MARKETING > COMMUNICATION > EMAIL CREATOR.
Or you can search on the upper left corner, and type Email.
In the new screen, you will see a box named: Automatic Emails In this box there may be four types of platform email, depending on which package you have purchased: The Confirmation email, Admission email, Rejection email and Ticket invite email.
Confirmation email
The confirmation email will be enabled in all packages.
Your Confirmation email is used once your invitee enrolls via the registration form or you add an attendee to the platform.
The confirmation email is sent when an attendee is confirmed - Target list : Attendee list
Admission email
The admission email can only be used in the Essential, Express, Advanced, and Full packages
Your admission email will be used if you have enabled the Approval Requirement or Waitlist tools
Admission email is sent when an attendee enrolls and is awaiting approval. (Target list: Waitlist)
To learn more about the waitlist function, click here: Managing Admissions
Rejection email
The rejection email can only be used in the Essential, Express, Advanced, and Full packages.
Your rejection email will be used whenever you have the Approval requirement or Waitlist tools enabled on your event.
Rejection email is sent whenever you deny someone's enrollment into your event - Target list: Application rejected
To learn more about the waitlist function, click here: Managing Admissions
Ticket Invite email
The Ticket invite email can only be used in the Express, Advanced, and Full packages
Your ticket invite email will be used if you have the Ticket function enabled.
Ticket Invite email is sent when a buyer invites a third party - Target list: Ticket Invite
To learn more about tickets click here: Ticket Management
You can edit these automatic emails by customizing them as you wish
To do this click the blue button on the right-hand side.
This button will direct you to the email editing tool
Here you can Customize your email, edit the format, change the colors, change the Subject, Add images, Dynamic links, Dynamic content and many others.
To learn about customizing your email click here : Email Creator
E-mail Analytics
To review the data from e-mails that you have sent, you can visit the E-mail Analytics section.
Go to ANALYTICS > EMAIL ANALYTICS
Here, you can review engagement statistics such as how many e-mails have been sent, the delivery success rate, open and clickthrough rates.
Click here to learn more Email Analytics.
Frequently Asked Questions
When will the attendee receive the confirmation email?
Your attendees will receive the email when they join the attendee list
I don't need the QR code
To disable the QR code from your event, follow this procedure:
SETTINGS > TOOLS
Scroll down to InEvent Pass, Press EDIT, and disable the tool: MY QR CODE and press END
Note this will disable the Attendee QR code in the App and the digital invoice voucher
I do not want my attendees to receive a confirmation email.
To do this go to SETTINGS > TOOLS
Scroll down to CONTROL and press EDIT then disable the confirmation email or the admission email tool and press END.
(In this example Admission and Confirmation emails are set to OFF - Ticket invite email is to ON)
To resend the confirmation email to an attendee, go to PEOPLE > ATTENDEES, or can search on the upper left corner, type ATTENDEES. Find the attendee you would like to send the confirmation email one more time and click on their name. A window will open on the right side, just click on the mail icon, as shown below.
Note: The attendee`s password will be automatically reset as soon as the confirmation email is resent. A new password will be sent if the Dynamic Content {{password}} is on the email.
If you send the confirmation email, there are two options:
1- If the user has never registered on the system, a password will be sent.
2- If the user already registered once in the past for this event:
2.1- If "block password" is enabled on Settings > Tools, a new password will be automatically generated for the user
2.2- If "block password" is disabled, the email will contain the "encrypted" label
Note 2: It is possible to send the confirmation email to all the attendee list without changing the password just once, at the pre-event phase. For more information, contact our Customer Success Team.
How do I attach a calendar invite to confirmation emails?
To enable a calendar invite, also known as an .ics file, to be attached automatically to confirmation emails, select SETTINGS > TOOLS > EDIT > and toggle “.ics file on confirmation email” under EXTRA to “YES” and select END.
