Manual invoice payment option

You can allow a manual invoice to be used as a payment method for selling your tickets. Using the invoice option during purchase will send bank, wire, or e-check details through the attached invoice.

How can I enable invoice for manual payment?

To enable invoice for manual payment, complete the following steps:

  1. Navigate to Settings > Tools from the Event level.
  2. Click Edit on the top right corner of the screen.
  3. Enable Allows invoice under the Registration section.
Screenshot showing the Allows invoice option in Event tools.
Also, while in the Tools page, make sure the Ticket Requirement tool is set to Yes.

How can I configure my company's payment details?

To configure your company's payment details which will appear in the manual invoice, click here complete the following steps:

  1. Navigate to Marketing > Tickets > Payments from the Event level.
  2. Press the Payment settings button in the Payments page.
Screenshot showing the Payments page with the Payment settings button highlighted.
  1. Enter your payment details. The list of details is as follows:
  • Refund policy: Whether or not you allow refunds up to a certain period of time before your event.
  • Company name: Your company name.
  • Company Tax ID: Your company tax ID.
  • Address line 1 & 2: Your company address.
  • Days to due date: Days before the payment is due.
  • Payment details: Your payment details (for example: bank name, account number, payment code, tax ID, etc.)
  1. Click End to save your invoice information.
    Screenshot showing the Payment settings interface.

How does the manual invoice option work?

Once you have enabled the Allows invoice tool and configured your company's invoice payment details, the Manual invoice option will become available on the purchase form.

After an attendee chooses a ticket(s) and clicks on Next step, they will see a list of payment options. Once they choose Manual invoice, they will enter the information below:

  • Company name
  • Company registration number
  • Address

Then select Next step.

Screenshot of the invoice option fields on the registration form.

They will review the information they entered and have the option to edit if they wish, once they have reviewed and confirmed their order, they can select Place order.

The attendee will then see the following confirmation page, where they can open the invoice and view their tickets. They will also receive an automatic email with the invoice attached.

The invoice will contain your company logo and payment details. It will also contain other information like the invoice number, Event ID (which shows the event the invoice is linked to), etc. Below is an example:

Image showing an example invoice

Can I customize the automatic Waiting for payment email?

Yes, you can customize the Waiting for payment email invoice email that is automatically sent to your applicants using the Email creator.

How can I approve payment and allocate the tickets?

To approve a manual invoice payment follow these steps:

  1. Go to Marketing > Tickets > Payments.
  2. Locate the invoice payment details of the attendee and click on the blue tab to the right of the payment. A new window containing the payment's information will open on the right.
  3. Scroll down to the Payment information section and click on Approve payment.
    Screenshot of the approve or reject payment buttons.

A manual invoice payment that has not been approved, will show IN_ANALYSIS under the Status column and it requires your attention. Once approved, the status will show AUTHORIZED. Click here to learn more about the payment details page.

The applicant will receive an automatic payment confirmation email with a link attached so they can manage their tickets on the My tickets tab of the Virtual Lobby. The applicant will also be listed under the Attendee's page.

To reject a payment, click on the Reject payment button. The applicant will receive an email with the subject 'Your payment has been denied'. The status of this payment will show Cancelled.

Downloading invoices in bulk

To download invoices associated with your event in bulk, complete the following steps:

  1. Press the Edit button on the top right corner of the Payments page.
  2. Press the Download invoices button on the top left corner. A blue notification banner will appear on the top of the page.
  3. Click on Download. You will be redirected to the Report center page.
Screenshot showing the Download invoices button and the blue notification banner.
  1. Locate your download which will have the Event Payments Invoices title.
  2. Press the blue download button.
    Screenshot showing the invoices file in the Report center.

You will find all invoices associated with your event in a PDF format inside a zipped file.

Is it possible to delete an invoice payment?

Yes it is. To delete an invoice payment, go to Marketing > Tickets > Payments. In this screen click on the button Edit in the top right corner.

Screenshot of the payments page and the edit button highlighted.

Now select the Invoice payments you want to delete and check the box beside each payment, finally click on the button Remove to delete it and when you’re finished click on End.

Screenshot of the payment selected and the buttons remove and end highlighted

How Did We Do?