Sending extra tickets to another person

InEvent author Updated 2 weeks ago by Amalia

Sending extra tickets to another person
Sending multiple tickets
Cancelling an invite

With the InEvent platform, you can easily give, send, or transfer your existing ticket(s) to other people. You can transfer your extra tickets as well as your own active ticket.

For you to be able to send tickets to other people, your event organizer must have enabled ticket transfers as well as allowed ticket transfers for the ticket type. If the feature is not allowed at the event, or if the ticket is not allowed for transfers, you will not be able to send your tickets to other people.

In this article, you will find the information on how to send tickets to another person from the Virtual Lobby

This article is intended for attendees who wish to send their tickets to other people. If you are an event organizer, refer to our article on Ticket transfer configuration.

Sending extra tickets to another person

If you have multiple tickets, you can send any of your extra tickets to other people.

Sending tickets to guests

Sending the ticket invite form to guests

To send or transfer a ticket to your guest, follow the steps below.

Navigate to My tickets tab in the Virtual Lobby. You will see the page shown below with a complete view your tickets. In addition, you can also group by tickets or by payment.

How do I send a ticket to another person?

Locate the ticket you want to send to your guest.
Click on Send invite next to the target ticket. The Send ticket pop-up window will be displayed for you to enter the guest's name and e-mail address.

Click on Send.

After completing the steps above, the guest will receive an email with the invitation, and they will have to fill in the registration form to be registered in the event.

Filling the ticket invite form for your guest

You can fill out the registration form on behalf of your guest by clicking the Send invite button next to the ticket you want to transfer, then selecting Fill in now for your guest.

If the event admin has enabled the Hide manual ticket invite setting, this option will not be available.

Steps:

Click Fill in now for your guest after selecting the ticket.
Enter the guest's name and, if required, their email address.

If the Email requirement when filling tickets for guests setting is disabled, you can complete the form without entering an email address.

You’ll be redirected to the registration form. Complete it on behalf of your guest.

Only guests whose email addresses are provided will receive a confirmation email after the form is submitted.

If Invite requirement is enabled, guests will receive an invitation email, but will not have access to the registration form in the email, only people in the Invite list can have access to the registration form. To allow guests access the registration form, Invite requirement should be disabled.

Transferring your active ticket

If you want to send your active ticket to someone else, click on the 3 dots next to the ticket and press Transfer my ticket. A confirmation pop-up window will pop up. After completing the confirmation, your ticket will turn gray and you will be able to send it.

You will only be able to transfer your ticket if the event organizer has enabled ticket transfer on the registration form settings.

If you transfer your only ticket, you will be removed from the event once the guest accepts the ticket.

Sending a ticket to an already enrolled attendee

You can also transfer tickets to an event attendee. To do so, follow the steps below.

Navigate to My tickets tab in the Virtual Lobby. You will see the page shown below with a complete view of all your tickets.

Click on Send invite and enter the recipient's name and email address.

Screenshot showing the pop-up window with the recipient details field.

If you decide to generate a link and fill out the form on behalf of the invitee, you will encounter an error message stating that the form must be accessed through the link sent via email to the ticket recipient. This is to prevent any potential issues with the event tickets.

After completing the steps above, the ticket recipient will receive an email with the Accept invite button as they are already registered as an event attendee.

Sending multiple tickets

In case the participants want, they can fill out a group of tickets making a copy & paste on the screen of available tickets they have. To do so, follow the steps below.

Select the Group by tickets option on the top right corner.
Click on Send all tickets. The Send tickets pop-up window will appear.
Copy this info from the previous file and paste it on the Name field.

Copy & paste only works with the Name field. If you try to paste from the second field, the platform will not recognize the information.

Click on Send.

Cancelling an invite

It is possible to resend or cancel a ticket transfer if the recipient has not accepted it yet.

When you cancel the invite, the person will receive an email stating that the invite has been canceled.

Screenshot of the waiting for acceptance ticket.