How do I send a ticket to another person?

Participants can either send their extra tickets to another person or give away their own tickets.

If a participant or administrator gives away their one and only ticket, they will be removed from the event. If ticket requirement is enabled, any event attendee can only be in the event with a ticket linked to the user.

How do I send a ticket to another person?

On the Attendee Center, go to My tickets.

Screenshot of the my tickets tab on the Attendee Center.

You will see the page shown below:

screenshot of the my tickets page.

It will show you a complete view of all your tickets, and you can group by tickets or by payment.

Screenshot of the group tickets section.

Choose the ticket you want to send to someone else and click on Send invite.

Screenshot of the send invite button on the tickets page.

A window will open and you can add the invitee’s name and email address.

Hide manual ticket invite

By default, participants will have the option to either press End and have the guest filling in the ticket invite form or to press Fill in now for your guest. If they choose the second option, they will need to fill out the form on behalf of the guest.

Enable option to hide manual ticket invite

If you, the event organizer, do not want the Fill in now for your guest button to appear as an option, you should go to Settings > Tools > press Edit and scroll down until the Block section. Then, enable the option to Hide manual ticket invite and press End to save the changes.

Enabling the hide manual ticket invite option

How do I give away multiple tickets?

In case the participants want, they can fill out a group of tickets making a copy & paste on the screen of available tickets they have. To do so, select the option Group by tickets on the top right corner and click on Send all tickets.

After completing this step, a screen with the fields Name and Email will appear. Copy this info from the previous file and paste it on the first field Name. After filling out this info, click on Send.

 The copy & paste only works when the first field (Name). If you try to paste from the second field, the platform will not recognize the information.

How will my invitee receive their ticket?

The person will receive the invite and to get the ticket, they need to press Confirm presence.  

Screenshot of the ticket acceptance email message.

Your invitee will be redirected to the registration form. After filling it in, they will receive the confirmation email, with the ticket, information about the event, and all the information the event organizer has added to this email.

You will be able to see that the ticket now has an owner and its status say In use:

Screenshot of the ticket in use

Can my invitee return a ticket after having accepted it?

Yes! To return a ticket, your invitee will need to access their My tickets area, click on the three dots close to their ticket, and press Return ticket.

After clicking on this button, the invitee will lose access to the event and will be automatically logged out of the Virtual Lobby. The ticket will be returned to its original owner.

Return tickets

Can I cancel an invite?

It is possible to resend or cancel the ticket by clicking on one of the buttons shown below.

When you cancel the invite, the person will receive an email stating that the invite has been canceled. The cancellation is only possible if the invitee hasn’t confirmed.

Screenshot of the waiting for acceptance ticket.

Define as my ticket

It is also possible to set a ticket as yours. To do so, click on the button Set as my ticket.

Screenshot of the set a my ticket button

Your ticket will have your information;

I want my attendees to be able to give away their own tickets. What should I do?

For the attendees to be able to give away their own tickets, Ticket giveaway should be enabled in the registration form settings. Click here to learn more about it.

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