Accreditation

Our accreditation software allows participants to print their credentials by QR code reading, or by searching for their name, email, or other search parameters. Printing usually takes from 3 to 7 seconds.

Technology Requirements

The technical requirements for accreditation vary depending on the format it will have at your event. It can be either self-service or with the support of promoters at each credential printing station. 

Check out the possibilities below:

How do I register the collector profile?

First, you need to create a Collector profile in the list of attendees, and with that profile, log in to the app so that this user can read QR codes. Click here to learn how to register the collector profile.

Credential setup: configuring the badges

To configure the badges that will be printed, go to Marketing > Registration > Printing label.

Setting the background image

To set the background of your self-accreditation tablet, complete the following steps:

1. Press Edit on the top right corner of the screen.
2. Select the orientation of your background image. The available options are as follows:

• Horizontal: The image size should be exactly 1920x1080px. 
• Portrait: The image size should be exactly 1080x1920px.

1. Click the red upload file button to select and upload your background image.
2. Press End to save your changes.

Setting the label type

There are 30 label templates that you can choose from. They vary in dimension, title and subtitle, and whether or not there is a QR code.

Under Title, Subtitle, and Extra, you will find the fields from your registration form to compose your credential information. Therefore, if you want content different from the default options, you must configure the registration form beforehand.

Setting up the badge details and accreditation behaviors

• Alignment: Set whether the text lines are Left, Center, or Right aligned on the credential. This alignment does not affect the position of the QR code.
• Caps- Lock: Set whether the contents of the credential will be all in caps-lock or will be as filled by the participant/organizer.
• Has form: If you want your attendee to submit the registration form on the tablet, leave the Yes option selected. 

• Maximum print cap per attendee: Define how many credentials each attendee can print. 

• Search by: Choose the search parameter that your attendee will use in self-accreditation. If you want an option other than the attendees' Email, Name or email, or User, you must first configure the registration form.
• Show partial results: If set to Yes, the system will return the 10 results linked to that search, whether complete or not. If No is set, the system only returns a result that is exactly the same as the search parameter.

• Should print badge after NFC sync: If set to Yes, a badge will be printed after an attendee synchronizes their NFC band.
• Should check-in after printing badge or syncing NFC: If set to Yes, the attendee will be checked-in once their badge is printed. You can also activate this option by clicking on the Settings button in the top right corner of the page and enabling Check-in post NFC.

Click here for further information on accreditation and access control with NFC.

Performing the accreditation via tablet

This section will guide you on performing the accreditation using a tablet or mobile phone running Android.

Setting up your printer

Follow the instructions below to set up your printer for accreditation:

1. Download the app for your event to your tablet or mobile phone.
2. Log in with one of the created collector profiles.
3. Navigate into your event.
4. Press the Menu tab at the bottom right of the interface.
5. Press Accreditation.

1. Press Printer settings to configure your printer.

1. Select the suitable Printer connection mode, printer, and device type.
2. Press Save details to finish setting up your printer.

Once you have set up your printer, you can proceed to print badges using the Kiosk mode for badge printing.

Printing badges using the Kiosk mode

Follow the instructions below to start printing badges using the Kiosk mode:

1. Press Kiosk mode for badge printing in the Accreditation interface.
2. Press Yes to confirm the selected printer.
3. Choose whether or not to pre-cache data by pressing Yes or No on the Pre-cache data pop-up box.
4. Press Check-in to start scanning and printing badges.

Accreditation via Macbook

Click here to learn how to perform the accreditation via Macbook.

Troubleshooting

In general, information changes occur on the Attendee list screen (People > Attendees). On this page, you can add new attendees and their information, edit other attendee credentials and also reprint credentials.

See below the most common troubleshooting cases:

• New Subscribers:  To register new attendees follow these instructions. Make sure you fill out the credential fields correctly, then click the print icon.
• Reprint credentials: In the list of attendees (People > Attendees), search for the attendee, and then click Edit. In the editing side window, scroll down to the Print item. Zero the item and click End. Now, click the credential print button.

• Credential information changes: Still on the attendee's list, search for the attendee, then click Edit. Change the information as required by the attendee and clear the number of prints on the field shown above. Click End, and then click the print button for the credential.