My app has requested a 5 digit code. Where can I find it?

To access the InEvent App, a 5 digit password is required upon the first login. The 5 digit password is the company code, that when typed in the attendees' cellphones, will allow access to the events they have registered in.

Where can I find the 5 digit code?

After downloading the InEvent App, a 5 digit code will be requested before you can access all events for the first time, as shown below:

To find the 5 digit code, at company level, click on Company > Details. You'll see the 5 digit code on the top of the screen under the Code section and also on the right side of the screen below the Android and iOS app download links if InEvent App is enabled.

If instead of using the InEvent app you are using a white-label app, the 5 digit code will not be required to access the app.
You must share the 5 digit code with the attendees, otherwise, they will not be able to access the app. Click here to learn how to share this code with the attendees.

I typed in the wrong code or would like to switch between companies. What should I do?

If you entered the wrong code, you can easily adjust it in your application. Check the step-by-step below depending on the device you are using.

Android

If you are using an Android device, go back to the event page and click on the funnel icon in the top right corner.

Then, click on the 3 dots in the top right corner, and press Switch company.

How to switch companies - Android

iOS

If you are using an iOS device, go back to the event page, and click on the funnel icon in the top right corner.

Then, click on Change events in the top right corner.

Your app will shut down. Open it up again and insert the correct code.

Event privacy: the access code

If your event is set to Private, after typing in the 5 digit code to access the InEvent app, the attendees will also have to type in the access code.

If you would like to change the event privacy, please go to the event details page by clicking Event > Details. Then, look for the Privacy section. In case you don't want the event to be private, set it to Public. Click here to learn more about it.

If your event privacy is set to Private, you must share the access code with the attendees, otherwise, they will not be able to access the app. Read the following section to learn how to share this code with the attendees.

How can I share the 5 digit code and/or the access code with the attendees?

You can share the 5 digit code and/or the access code with the attendees via email or SMS message.

Sharing the code(s) via email

To share the code(s) via email, first, you will need to access the email editor functionality. To do so, go Marketing > Communication > Email Creator.

How to access the email creator

On this page, you can either select an existing email you wish to add the codes to by clicking on the blue button on the right-hand side, or you can create a new email.

How to create emails

If you create a new email, you will need to select its template. If you are editing an existing email, you will be taken straight to the editing page, and should insert the code(s) in the body of the email, as shown in the example below:

Email template with the 4 digit code information

Click here for further information on how to create, edit and send emails.

Sharing the code(s) via SMS

To share the code(s) via SMS, you will need to access the SMS Sender. To do so, go to Marketing > Communication > SMS Sender.

sms sender

Then, click on SMS on the left menu and select your target from the dropdown bar by All attendeesAll invited, or any Custom list you have created. Next, press +New SMS > type your message.

On the SMS contents you can type, for example:

  • Hey {{name}}, our event is starting tomorrow. To access the app, you will need to type in the 5 digit code. The 5 digit code is: 11111.

Next, press Create.

After pressing Create, you can either preview or send the SMS message. Click here to better understand these options.

To also send the app link via SMS, you can use the App Landing feature. Click here for further information.


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