Email creator

This article intends to teach you how to send personalized emails or some specific communication that you want to pass to your event attendees or some predetermined list.

Types of email

There are two types of email: automatic emails and custom emails.

  1. Automatic emails

You can use the email creator tool to customize automatic emails such as:

  • Confirmation email
  • Admission emails
  • Ticket invite emails
  • Rejection emails

To learn more about automatic emails, click here.

  1. Personalized emails

The Email Creator also allows event organizers to send invitations and customized emails to the event invitees, attendees and also to custom lists of people.

How do I create a personalized email?

To create a personalized email press Marketing > Communication > Email creator.

How to access the email creator

Then in the top left corner press the + New email button, enter the email subject, then choose a Template and press the blue Create button.

New email


After adding the subject of your email and choosing the email template, you will be directed to the design and customization page of the email. The first step is to define the design (title, text, typography letter size and format, image inclusion, social networks, footer, dynamic links and dynamic content, background colors, and margins.

The recommended dimensions for email header images are 750px x 275px or for lower resolution this can be 600px X 220px.
Screenshot + new email first step

In this step, you can add the attendee's Digital Ticket Voucher (Button > Voucher) to the email, or social media links by pressing Social. To edit the social media links navigate to Event > Details.

To customize the email, you must drag the chosen options from the left into the email on the right, as shown below.

Screenshot email creator > page header

To add text and links to your email click where it says:  Your email contents here

Screenshot email creator > your email contents here

An edit box will open up on the left side. Here you can enter your Dynamic content which contains either information about your event or information about a personYou can add Dynamic links for example to your website, registration form, download page, and account page. Also, you will be able to add images, tables, links, forms and edit the format of the email. 

Click here for further information on how to use the dynamic content.

For a good view of email in Outlook, we recommend the application of dimensions 600 X 200.

Target audience

Once you have finished editing the email, click on the Target button.

Screenshot email creator > target

Next, you will need to choose the recipients of your email in the Target section. 

Using the two drop-down bars available, you can select a range of options. On the first you can choose to send to all attendees, all invited, or to any custom list already created. You can also select the group of people who will receive the email on the second bar, such as participants with approved enrollment, denied enrollment, attendees present and absent, RSVP accepted, refused or waiting, and several other options.

Drop down bars on Email Target

Besides selecting groups of people, you can also pick individuals manually. In order to do this, just select Manual selection on the second drop-down bar. Then you'll be able to choose, by clicking on the checkboxes, the individual email addresses you want the emails to be sent to.

Screenshot target > manual selection

Review & Send

Next press the Review tab at the top of the screen. Here we can confirm the subject of the email and also set the time the email will be sent. You can schedule the specific date and time that you prefer to send the email. To do this click on the Edit button in the Send email field. 

Screenshot review > send email

After setting this information, click on the blue Save button and then press the green Send button.

Screenshot send email > send
All scheduled messages are scheduled following your event's time zone. To check it, click on Event > Details > scroll down until you see Timezone.

In addition, you can also create a trigger for your email, such as sending it as soon as someone responds to a specific form. To do this, click Edit in the Trigger field.

Screenshot email creator > trigger

Select the form option that you want to link to the email and click the blue Save button

Screenshot trigger > save

Once sent, the custom email can no longer be edited. If you want to edit an email that has already been sent out, you should copy this email, make the necessary adjustments, select the target audience, then send it.
How do I preview an email before sending it?

You can preview the email on a computer or on a smartphone, or you can send a preview to your email.

To preview the email, press the orange Preview button in the top right corner of the email creator page. Then, press the blue Send preview button if you would like to send the preview email to yourself or another user.

The preview email will not cost an email credit. Click here for further information.
Screenshot preview

Choose the email address from the drop-down bar and press the blue Send preview button.

Screenshot send preview

You can preview automatic emails even after they have been sent out to attendees. But when it comes to custom emails, you can only send yourself a preview before sending it out. Once you send a custom email to the attendees, this option won't be available anymore.

Email management

  • To learn how to check email statistics, resend, copy, delete an email and unsubscribe from the email list, click here.
  • If you wish to white label your event app as well as have custom emails, take a look at this article.
  • To prevent your event's email quota from being blocked due to a high bounce rate, check this one.

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