E-mail creator

Send personalized emails or some specific communication that you want to pass to your event attendees or some predetermined list.

In the email Creator tool you can: 

  • Define the email design such as message content, typography, images, layout, buttons, social networks, footer, background colors and margin sizes.
  • Define the message destination such as all attendees or just to a custom list
  • Schedule sending your email to the date of your choice
  • Copying an existing email ( to send to a separate list for example)
  • Track statistics for outgoing emails

Custom emails

The Email Creator allows users to send invitations and personalized emails  to your invitees, attendees and  also to custom lists of people.

Automatic emails

You can also use an email creator tool such as this one to customize automatic emails, such as:

  • Confirmation email
  • Admission emails
  • Ticket invite emails
  • Rejection emails

To learn more about your automatic emails, click here.

How do I create a custom email?

To create a personalized email press Marketing > Communication > Email creator. Then in the top left corner press the + New email button.

Screenshot marketing > communication > email creator

 Enter the email subject, then choose a Template and press the blue Create button.

Screenshot +new email


After adding the subject of your email and choosing the email template, you will be directed to the design and customization page of the email. The first step is to define the design (title, text, typography letter size and format, image inclusion, social networks, footer, dynamic links and dynamic content, background colors and margins.

Screenshot + new email first step

To customize the email, you must drag the chosen options from the left into the email on the right, as shown below

Screenshot email creator > page header

To add text and links to your email click where it says:  Your email contents here

Screenshot email creator > your email contents here

An edit box will open up on the left side. Here you can enter your Dynamic content which contains either information about your event or information about a personYou can add Dynamic links for example to your website, registration form, download page, and account page. Also, you will be able to add images, tables, links, forms and edit the format of the email. 

To learn more about Dynamic content click here.

Target audience

Once you have finished editing the email, click on the Target button.

Screenshot email creator > target

Next, you will need to choose the recipients of your email in the Target section. 

Using the two drop-down bars available, you can select a range of options. On the first you can choose to send to all attendees, all invited, or to any custom list already created. You can also select the group of people who will receive the email on the second bar, such as participants with approved enrollment, denied enrollment, attendees present and absent, RSVP accepted, refused or waiting, and several other options.

Drop down bars on Email Target

To learn more about custom lists click here: Custom List

Besides selecting groups of people, you can also pick individuals manually. In order to do this, just select Manual selection on the second drop-down bar. Then you'll be able to choose, by clicking on the checkboxes, the individual email addresses you want the emails to be sent to.

Screenshot target > manual selection

Review & Send

Next press the Review tab at the top of the screen. Here we can confirm the subject of the email and also set the time the email will be sent. You can schedule the specific date and time that you prefer to send the email. To do this click on the Edit button in the Send email field. 

Screenshot review > send email

After setting this information, click on the blue Save button and then press the green Send button.

Screenshot send email > send
All scheduled messages are scheduled following your event's time zone. To check it, click on Event > Details > scroll down until you see Timezone.

In addition, you can also create a trigger for your email, such as sending it as soon as someone responds to a specific form. To do this, click Edit in the Trigger field.

Screenshot email creator > trigger

Select the form option that you want to link to the email and click the blue Save button

Screenshot trigger > save

How do I check the email statistics?

In the Email creator, we can check the statistics for each email that has been sent.

Such as how many e-mails you have sent, opened emails, emails that have bounced,  or how many people have clicked on the link (if you have one). 

To do this go to Marketing > Communication > Email creator click on the Sent tab in the general list of sent emails and then click on the blue icon to the right side to open a specific emails statistics.

Screenshot email creator > sent

After clicking on the blue icon you will see the statistics of the email.

Screenshot email creator > sent > blue icon

Click here to learn more about Email Analytics.

How do I copy an email?

If you want to send the same e-mail to another list, for example, you can copy it. To do this click the Copy email tab in the top left corner

Then choose the email you wish to copy using the drop down bar and press the Copy button.

Screenshot +copy email

The dynamic content {{password}} will only work on automatic confirmation emails. See more in Confirmation email.

How do I preview an email before sending it?

You can preview the email on a computer or on a smartphone, or you can send a preview to your email.

To preview you email press the orange Preview button in the top right corner of the email creator page.

Then press the blue Send preview button if you would like to send the preview email to yourself or another user.

Screenshot preview

Choose the email address from the drop down bar and press the blue Send preview button.

Screenshot send preview

How do I delete an email from the list?

To remove an existing email, you must click Edit in the top right corner, then select the email y ticking the check box. Then click the Remove button in the top menu on the right side.

To finish editing press the End button on the top right corner.

Screenshot email creator > remove
How do I add dynamic voucher content to an email?

To add dynamic content to an email you can add the attendee's Digital Ticket Voucher which will include information such as a unique QR code for the attendee, attendee’s name and information, hospitality information (flights/rooms/shuttles), as well as acting as a ticket to go through access controls.

First, you need to design or edit an email, and then from the left side menu click on Button > Voucher to insert dynamic voucher content.

Screenshot button > voucher

To add social media links to an email you need to design or edit an email, and then from the left side menu click on Social > Social links 1 or Social links 2 or Social links 3 (depending on your preference).

Screenshot social > social links 1
To edit the social media links navigate to Event > Configuration > Details.

The recommended dimensions for email header images are 750px x 275px or for lower resolution this can be 600px X 220px.

In these cases, we recommend the application of dimensions 600 X 200.

How Did We Do?