Text message: sending SMS messages to your attendees

This is a communication feature that allows you to send a text message directly to your attendees' mobile number. You can choose who you want to send the message to (attendees, invitees, or a determined custom list).

Adding a telephone number to the attendee's profile

The telephone number format is:

  • Country code + area code (city or region) + user number.
Telephone numbers can be collected through the registration form, and also imported to the platform via spreadsheet. Besides this, you can directly add this information to the participants' list or they can be added directly by the attendee through the app.

Via platform

Event organizers can add or edit the attendees' telephone on the attendees' page. To do so follow these steps:

  1. Go to People > Attendees
  2. Press Edit in the upper right corner.
  3. Click on the person you wish to add the telephone information to, and a new window will open up on the right-hand side.
  4. Scroll down until you find Telephone so you can add the telephone number.
  5. Press End in the upper right corner to save the changes.
adding a telephone number to attendee's profile

Via app

The attendee can add or edit his phone number through the app. They must be logged in on the app and event to do so. They should click on Menu and click on their name at the top.

The attendee will have access to their profile information. Now, just click on Edit > add or edit the telephone number > click on OK.

Editing telephone info on the app

Via Virtual Lobby

Attendees can also add or edit their phone numbers through the Virtual Lobby. Once they are logged in to the Virtual Lobby, they can go to the My Account tab displayed in the left menu.

A new page will open up and they should click on Edit and add or modify their phone number under the Telephone field. To save the changes, press Done in the upper right corner.

Adding or e​diting the telephone number via Virtual Lobby

How do I send an SMS to a certain target group?

You can send text messages of up to 140 characters to different target groups. To do this, go to Marketing > Communication > SMS Sender.

Sending an SMS

Then, click on SMS on the left menu and select your target from the dropdown bar: All attendees, All invited or any Custom list you have created. Next press +New SMS > type your message > press Create .

Steps to create a new SMS

After you press Create, you will have two options:

  1. Preview: Send yourself a preview of the message to double-check and visualize the format of the message that will be sent to the people from the list. To do so, press the blue button Preview.
  2. Send: Send the message to the target list. To do so, press the blue button Send.

After sending out an SMS message, under Sent you should see Yes. You can also see how many messages were sent successfully and how many errors there were when trying to deliver these messages.

Sending and reviewing sms
The phone number that sends the SMS remains consistent across all events in the company.

How do I send an SMS to a single attendee?

You can send an SMS with up to 140 characters to an attendee. To do this, follow these steps:

  1. Go to People > Attendees.
  2. Click on Edit at the top right corner and select the person you wish to send an SMS.
  3. A new window will appear on the right hand side.
  4. Click on the Message button and a text box will appear below.
  5. Select Direct SMS from the drop down right above the text box.
Select Direct SMS from the drop-down
  1. Type in your message in the text box and press the blue Send message button once you are done.

Send message button

To send an SMS to an attendee, a telephone number must be available in their profile. To learn how to add a telephone number to an attendee's profile, read this section.
You will receive a Failure at Delivery message if the attendee has no telephone number attached in their profile or if the telephone number provided is incorrect.

Failure at delivery message

How do I use Placeholders?

Placeholders contain the information of the event or the personal information of an attendee/Invitee.  You can type the placeholders into your SMS message and they will pull data from your event details and/or each individual Invitee or Attendee's information.

Placeholders you can use for the Event information are as follows:

  • {{event-name}}
  • {{event-address}}
  • {{event-date-begin}}
  • {{event-date-end}}
  • {{event-time-begin}}
  • {{event-time-end}}
  • {{event-description}}

Placeholders you can use for Attendee/Invitee information are as follows:

  • {{first-name}}
  • {{last-name}}
  • {{name}}
  • {{email}}
  • {{role}}
  • {{company}}

Example of placeholders

How do I extract a report

To extract a report on an SMS sent to a target list, click on SMS from the left hand menu, click on the blue Report button beside the SMS message. An excel file containing a report on this message will be sent to your email.

Extracting an SMS report

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