Text message: sending SMS messages to your attendees

This is a communication feature that allows you to send a text message directly to your attendees' mobile number. You can choose who you want to send the message to (attendees, invitees, or a determined custom list).

Adding a telephone number to the attendee's profile

The telephone number format is:

  • Country code + area code (city or region) + user number.
Telephone numbers can be collected through the registration form, and also imported to the platform via spreadsheet. Besides this, you can directly add this information to the participants' list or they can be added directly by the attendee through the app.

Via platform

Event organizers can add or edit the attendees' telephone on the attendees' page. To do so, go to People > Attendees > press Edit in the upper left corner.

Then, click on the person you wish to add the telephone information to, and a new window will open up on the right-hand side. Scroll down until you find Telephone so you can add the telephone number. Finally, press End in the upper right corner to save the changes.

Telephone field on the attendees details page

Via app

The attendee can add or edit his phone number through the app. They must be logged in on the app and event to do so. They should click on Menu and click on their name at the top.

The attendee will have access to their profile information. Now, just click on Edit > add or edit the telephone number > click on OK.

Editing telephone info on the app

Via Virtual Lobby

Attendees can also add or edit their phone numbers through the Virtual Lobby. Once they are logged in to the Virtual Lobby, they can go to the My Account tab displayed in the left menu.

A new page will open up and they should click on Edit and add or modify their phone number under the Telephone field. To save the changes, press Done in the upper right corner.

Adding or e​diting the telephone number via Virtual Lobby

How do I send an SMS to a certain target group?

You can send text messages of up to 140 characters to different target groups. To do this, go to Marketing > Communication > SMS Sender.

Sending an SMS

Then, click on SMS on the left menu and select your target from the dropdown bar: All attendees, All invited or any Custom list you have created. Next, press +New SMS > type your message > press Create .

Steps to create a new SMS

After you press Create, you will have two options:

  1. Preview: Send yourself a preview of the message to double-check and visualize the format of the message that will be sent to the people from the list. To do so, press the blue button Preview.
  2. Send: Send the message to the target list. To do so, press the blue button Send.

After sending out an SMS message, under Sent you should see Yes. You can also see how many messages were sent successfully and how many errors there were when trying to deliver these messages.

Sending and reviewing sms

How do I use Placeholders?

Placeholders contain the information of the event or the personal information of an attendee/Invitee.  You can type the placeholders into your SMS message and they will pull data from your event details and/or each individual Invitee or Attendee's information.

Placeholders you can use for the Event information are as follows:

  • {{event-name}}
  • {{event-address}}
  • {{event-date-begin}}
  • {{event-date-end}}
  • {{event-time-begin}}
  • {{event-time-end}}
  • {{event-description}}

Placeholders you can use for Attendee/Invitee information are as follows:

  • {{first-name}}
  • {{last-name}}
  • {{name}}
  • {{email}}
  • {{role}}
  • {{company}}

Example of placeholders

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