Custom domain

With a custom domain, you can create a website through InEvent's platform and use a custom domain name that you have purchased. You can either use it for all of your events or just a specific one.

How do I configure a Custom Domain?

Company Level

You can set up a custom domain at the company level by navigating to Company > Details > EditCustom Domain. Then, you will need to fill in the Custom Domain field, with the address of the official custom domain name (website address).

That way, all of your events will have this custom domain. If you want a different website address for a specific event, you can follow the steps in the section below.

If you are using the US server, you must configure your domain's DNS to point to the CNAME pages.inevent.com. If you are using the EU server, you should redirect to pages.inevent.uk.
Screenshot of the steps Details > Edit > Custom Domain

Enter the address you want to use then click the information button for instructions. Set up a CNAME record in your host provider, for the domain to point to pages.inevent.com or pages.inevent.uk.

If you've set up an umbrella account and are attempting to use the same custom domain for both the main company and a child company, the platform will generate an error message: This CNAME is already in use. Hence, a different custom domain has to be used.

Once this process is completed, your custom domain will be used for all of your events within the same company. In addition, the custom domain itself will lead to the Event directory as the landing page when accessed.

Event Level

You can also set up a custom domain at the event level. In case you already had integrated one at the company level, this one will override the first one.

How do I enable the custom domain tool?

To enable the custom domain tool, click on Settings > Tools > Edit > scroll down until you see the Start section > enable White Label > press End to save the changes.

Image showing the White label tool
How do I customize my domain?

Set up your custom domain by navigating to Event > Details > Edit > Custom Domain.

You will need to fill in the Custom Domain field, with the address of your custom domain name (website address).

Screenshot of the steps Event > Details > Custom Domain

Click the information button for instructions. Set up a cname record in your host provider, for the domain to point to pages.inevent.com or pages.inevent.uk.

If you are using the US server, you must configure your domain's DNS to point to the CNAME pages.inevent.com. If you are using the EU server, you should redirect to pages.inevent.uk.

Every time you access the event's website or landing page through the InEvent platform, you will see that the URL will be the same as the custom domain that has been linked.

Screenshot of the steps Marketing > Landing Page > Website

  • The client now has an umbrella account and is setting up the child account. Both their first account and the new account are on the EU server.
  • Ideally, they would like to keep the same custom domain for both accounts. Perhaps this can be done by creating a new CNAME record? Any solution is welcome.

DNS

It is recommended to redirect your root domain to the www domain. It means that most of the domain registers will require you to type www (subdomain) before you type your domain. The root domain is the one that you purchase.

Click here for further information on how to configure your domain's DNS.

It can take up to 48 hours for any changes to domain records. You can use https://mxtoolbox.com/ to check its status.

URL redirect (URL forwarding)

To successfully tell your visitors in case you have moved your site to a new domain you should redirect and make sure that links to outdated URLs are redirected to the correct pages.

Choosing a redirect depends on how long you expect the redirect will be in place and what page you want to show in search results:

  • Permanent redirects: Show the new redirect target in search results. Use permanent redirects when you're sure that the redirect won't be reverted.
  • Temporary redirects: Show the source page in search results. If a service your site offers is temporarily unavailable, you can set up a temporary redirect to send users to a page that explains what's happening, without compromising the original URL in search results.

This is the best way to ensure that searches and people are directed to the correct page. The 301 and 308 status codes mean that a page has permanently moved to a new location.

Website or landing page?

Now you have configured the DNS, it's time to adjust your website or landing page, according to your configurations.

Website

The websites are ready-to-go templates available on the platform. For the domain to be applied to your website, it is necessary that the landing page tool is disabled in event tools.

Event level
  • The chosen domain will be your website address. Example: http://"your domain.com".
Company level
  • The chosen domain will be the first part of the URL, followed by the event name. Example: http:// "your domain.com" / event name".
For encrypted connections, SSL encryption is automatically applied.

Landing pages

Event level

You can use the domain added under Event > details page or you can ass a different domain directly to the code builder. To do this, follow these steps:

  1. Go to Marketing > Landing pages > Code builder.
Screenshot of the steps to go to the Landing page configuration
  1. Click the + Add landing page.
  2. Select New domain to add a new domain. To use your event's domain, select Event domain from the dropdown.
  3. If using a New domain, write the name you want for your page in the Name field and then, under Domain, insert the domain you want to redirect to the page.
  4. To save the page, click on Create.

Screenshot of the steps to add a new page
If you are using the US server, you must configure your domain's DNS to point to the CNAME pages.inevent.com. If you are using the EU server, you should redirect to pages.inevent.uk.
  1. Next, click on Index.html and delete the text <p>You content here</p>.
Screenshot of the steps to create a new page

  1. Then, copy and paste the text below, replacing https://Websiteaddress with the address you want to redirect this page to. After that, click on Save.

<html>

<head>

<title></title>

<meta http-equiv = "refresh" content = "1; url = https://Websiteaddress/" />

</head>

<body>

</body>

</html>

Screenshot of the text
If trying to use an already added domain, the platform will display an error message This CNAME is already in use.
Company level

The steps to insert the code to the landing page are the same as above. The difference is that the chosen domain will be the first part of the URL and the event's name will be the second part. Example: http:// "your domain.com" / event name".

If your browser still shows your site as unsafe due to problems with HTTPS certificates, you should add letsencrypt.org to your CAA record in your domain root configuration.

Can I use a subdomain in my event?

Yes! Even though the subdomains are still connected to the main domain, they have their own URL as they are separated pages with independent content that can be hosted in a different place than the main content.

Subdomains can be created by adding any word before the main domain in the DNS Zone. For example: your website is inevent.com and you want to maintain the current content as the main page, so you can create a subdomain like event.inevent.com and point only the subdomain to us.


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