Custom domain

With a custom domain, you can create a website through InEvent's platform and use a custom domain name that you have purchased. You can either use it for all of your events or just a specific one.

How do I configure a Custom Domain?

Company Level

You can set up a custom domain at the company level by navigating to Company > Details > EditCustom Domain. Then, you will need to fill in the Custom Domain field, with the address of the official custom domain name (website address).

That way, all of your events will have this custom domain. If you want a different website address for a specific event, you can follow the steps in the topic below.

Screenshot of the steps Details > Edit > Custom Domain

Enter the adress you want to use then click the information button for instructions. Set up a cname record in your host provider, for the domain to point to pages.inevent.com or pages.inevent.uk.

If you are using the US server, you must configure your domain's DNS to point to the CNAME pages.inevent.com. If you are using the EU server, you should redirect to pages.inevent.uk.

Event Level

You can also set up a custom domain at the event level. In case you already had integrated one at the company level, this one will override the first one.

How do I enable the custom domain tool?

To enable the custom domain tool, click on Settings > Tools > Edit > scroll down until you see the Start section > enable White Label > press End to save the changes.

How do I customize my domain?

Set up your custom domain by navigating to Event > Details > Edit > Custom Domain.

You will need to fill in the Custom Domain field, with the address of your custom domain name (website address).

Screenshot of the steps Event > Details > Custom Domain

Click the information button for instructions. Set up a cname record in your host provider, for the domain to point to pages.inevent.com or pages.inevent.uk.

If you are using the US server, you must configure your domain's DNS to point to the CNAME pages.inevent.com. If you are using the EU server, you should redirect to pages.inevent.uk.

Every time you access the event's website through the InEvent platform, you will see that the URL will be the same as the custom domain that has been linked.

Screenshot of the steps Marketing > Landing Page > Website

DNS

It is recommended to redirect your root domain to the www domain. It means that most of the domain registers will require you to type www (subdomain) before you type your domain. The root domain is the one that you purchase.

Click here for further information on how to configure your domain's DNS.

It can take up to 48 hours for any changes to domain records. You can use https://mxtoolbox.com/ to check its status.

Website or landing page?

Now you have configured the DNS, it's time to adjust your website or landing page, according to your configurations.

Website

The websites are ready-to-go templates available on the platform. For the domain to be applied to your website, it is necessary that the landing page tool is disabled in event tools.

Event level
  • The chosen domain will be your website address. Example: http://"your domain.com".
Company level
  • The chosen domain will be the first part of the URL, followed by the event name. Example: http:// "your domain.com" / event name".
For encrypted connections, SSL encryption is automatically applied.

Landing pages

Event level

The domain added at the Event > Details won't work along with the Landing page, so you can't use the same domain at Marketing > Landing Pages > Pages.

What you can do is add a different domain directly to this landing page section without interfering with the other URLs revolving aroung the event, such as the Virtual Lobby one. To do that, follow the steps listed above:

Screenshot of the steps to go to the Landing page configuration

First, select + Add landing page. In Name field, write the name you want for your page and then, under Domain, insert the domain you want to redirect to the page. To save the page, click on Create.

Screenshot of the steps to add a new page
If you are using the US server, you must configure your domain's DNS to point to the CNAME pages.inevent.com. If you are using the EU server, you should redirect to pages.inevent.uk.

Next, click on Index.html and delete the text <p>You content here</p>.

Screenshot of the steps to create a new page

Then, copy and paste the text below, replacing https://Websiteaddress with the address you want to redirect this page to. After that, click on Save.

<html>

<head>

<title></title>

<meta http-equiv = "refresh" content = "1; url = https://Websiteaddress/" />

</head>

<body>

</body>

</html>

Screenshot of the text
If trying to use the same domain, the platform will display an error message This CNAME is already in use.
Company level

The steps to insert the code to the landing page are the same as above. The difference is that the chosen domain will be the first part of the URL and the event's name will be the second part. Example: http:// "your domain.com" / event name".

If your browser still shows your site as unsafe due to problems with HTTPS certificates, you should add letsencrypt.org to your CAA record in your domain root configuration.

Can I use a subdomain in my event?

Yes! Even though the subdomains are still connected to the main domain, they have their own URL as they are separated pages with independent content that can be hosted in a different place than the main content.

Subdomains can be created by adding any word before the main domain in the DNS Zone. For example: your website is inevent.com and you want to maintain the current content as the main page, so you can create a subdomain like event.inevent.com and point only the subdomain to us.


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