Email management

This article intends to teach you how to manage your emails. Once you have created and sent an email using the Email creator tool, you will be able to check email statistics, resend, copy, delete an email and unsubscribe from the email list.

How do I check the email statistics?

In the Email creator, we can check the statistics for each email that has been sent. There will be data such as how many e-mails have been sent, opened emails, emails that have bounced, and click links. 

To do this, go to Marketing > Communication > Email creator click on the Sent tab in the general list of sent emails, and then click on the blue icon to the right side to open a specific emails statistics.

Screenshot email creator > sent

After clicking on the blue icon you will see the statistics of the email.

Screenshot email creator > sent > blue icon

Click here to learn more about Email Analytics.

How do I resend an email?

If you need to add new attendees after already having sent emails, and you want the new attendees to receive the emails that have already been delivered to all other attendees, you can do it by following the steps below:

This option is also useful if you have sent an email to a list, later on, added new people to this list, and want to make sure they have all received the same email.
  1. Go to email statistics by pressing Marketing > Communication > Email creator and clicking on the blue button on the right side of your target email.
open the email Statistics.
  1. The platform will automatically recognize how many new attendees have been added so you can resend the email by clicking the Send now button in the Email log section, as shown below.
Send now button in the Email log section
  1. You will see a pop-up to confirm if you want to resend the email. Press Send now.
Send email
  1. You will see a message confirming that your email has been sent as well as new statistics with the new users included in the email logs list.
The Send now button to resend emails will not appear if under Target you selected Manual selection to cherry-pick the users who would receive the email.

How do I copy an email?

If you want to send the same e-mail to another list, for example, you can copy it. To do this click the Copy email tab in the top left corner

Then choose the email you wish to copy using the drop-down bar and press the Copy button.

Screenshot +copy email

How do I delete an email from the list?

To remove an existing email, you must click Edit in the top right corner, tick the checkbox corresponding to the email you wish to delete. Then, click the Remove button in the top menu on the right side.

To finish editing press the End button on the top right corner.

Screenshot email creator > remove

How can an attendee unsubscribe from the email list?

Attendees can unsubscribe if they no longer wish to receive emails from a specific sender. Whenever they wish to do so, all they will need to do is press Click here to unsubscribe, as shown in the image below.

Opt-out

By doing so, their subscription state will be updated automatically and they will be sent to the Email Blacklists.


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