App Download Restrictions

When publishing your app, there are some restrictions, both on Google Play and Apple Store. For example, you can restrict the app download by country.

However, it is not possible to restrict by city or even for specific people. Remember that access to events within the application will depend on the level of access security you configure for it.

Please see below tools you are able to configure on the platform:

Click on: Event > Details.

page de détails de l'événement

  1. Public and Visible to the World:

Anyone can download the app, see the event, and login. In this case, there is no access restriction.

  1. Non-Public and Visible:

Anyone can download the app and only the attendees who have a password are able to access the event. 

  1. Invisible Event

Only those who are attendees can see the event. 

I can't find my event in the app. How to proceed?

Some settings may affect the visualization of your event in the app. Look for the status of your event. Adjust the event status to Published. After this change, you should be able to visualize it in the app. Also, the event settings can also affect the visualization. In the searchable settings, you can adjust it to visible to the world or invisible.

A participant cannot access the event. How to proceed?

Check the published status settings and visible to the world searchable settings. You can also verify if the participant mentioned is on the attendees list. In case the previous steps are ok, you should check if the participant is using the correct login (email/password), information (recover password) or the correct 4-digit company code for download, if applicable.


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