Technical requirements: Troubleshooting guide

This article lists instructions on how to solve certain technical errors.

In case you are experiencing an error not listed here, please take a look through our other related articles or contact our 24/7 customer support team on InEvent's platform.

Technical requirements

We maintain the largest pool of compatibilities, supporting always versions within 3 years or less since market launch.

Below or by accessing this page you will find the minimum technical requirements.

The Virtual Lobby and web application is responsive and supports iOS (phone and iPad), Android (phone and tablets), and modern Windows-based and Mac-based computers.
  • Internet access for the backend: 1 Mbit or faster
  • Internet access for the Virtual Lobby: 10 Mbit or faster
  • Operating system: Mac OS X 10.11 or most recent, Windows 7 or most recent.
  • Hardware specs: 2.5 GHz dual-core Intel Core i5 or higher desktop CPU (single screen) processor, 2.8 GHz quad-core Intel Core i7 or higher desktop CPU (dual or triple screen) processor, 8GB RAM for better performance.
  • Mobile app: iOS 13.0 or the most recent, or Android 8.0 or the most recent.
  • Email: Outlook (browser mode only), Thunderbird 45.0 or the most recent, Apple Mail (Mac OS X 10.8) or the most recent.
  • Browser:
    • Firefox (Mac/PC) 44 or most recent is a recommended alternative
    • Safari (Mac) 11 or most recent is another recommended alternative
    • Chrome (Android) 80 or the most recent
    • Safari (iOS) 11 or the most recent
    For a better experience, we ask you to give preference to Google Chrome. Click here to download it.
If you are a presenter, you must use Google Chrome.

503 Error

If the platform is receiving an excess of simultaneous requests per user, you may receive a 503 Error.

The limitations for simultaneous requests per user are:

  • 10 requests a second.
  • up to 30 requests on the first load.

Exceeding these requests will return a 503 error.

Virtual Private Network: VPN

  • If you are a speaker, we recommend turning off your VPN.
  • If you are an attendee of the event, using a VPN should work fine but we do not recommend using Cisco VPN as it may cause Connecting issues.
You cannot make more than 2,000 requests per second from the same IP address. If more than 2,000 requests per second are being routed by the same IP address, our servers will identify this as a potential DDoS attack and it will throttle the connection.

What if I'm facing another issue?

In case you are still facing issues with InEvent's platform, please have a look at the other articles about troubleshooting:

If you are still experiencing an issue with the InEvent platform, you can raise an issue report to be reviewed by our Product team.

How Did We Do?