Live Errors: Troubleshooting guide

This article lists instructions on how to solve certain errors that may occur during a session. In case you are experiencing an error not listed here, please take a look through our other related articles or contact our 24/7 customer support team on InEvent's platform.

Live Errors

Live not found

Live not found

Couldn't send the report. Please try again

couldn't send report. please try again.

Failed to join the session

failed to join session

Failed to grant access to camera and audio resource

Failed to grant access to camera and audio resource

The camera and microphone are blocked by your browser or there is a system setting blocking it out

camera and microphone arre blocked by your browser

Authentication failed with socket

Authentication failed with socket

Failed to join session/There was an issue processing your request

failed to join session/ There was an issue processing your request

Your camera seems to be in use by another application

your camera seems to be in use by another application

We have encountered the following problem: OT_HARDWARE_UNAVAILABLE

OT_HARDWARE_UNAVAILABLE

Chat is offline

Chat is offline

Live Studio Errors

Live Studio is not available when using Agora.io WebRTC provider, Control Room will be used instead

Live Studio is not available when using Agora.io WebRTC provider

What if I'm facing another issue?

In case you are still facing issues with InEvents platform, please have a look at the other articles about troubleshooting:

If you are still experiencing an issue with the InEvent platform, you can raise an issue report to be reviewed by our Product team.


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