Live Errors: Troubleshooting guide
Updated 3 months ago
by
yasmine haj sassi
- Live Errors
- Live not found
- Couldn't send the report. Please try again
- Failed to join the session
- Failed to grant access to camera and audio resource
- The camera and microphone are blocked by your browser or there is a system setting blocking it out
- Authentication failed with socket
- Failed to join session/There was an issue processing your request
- Your camera seems to be in use by another application
- We have encountered the following problem: OT_HARDWARE_UNAVAILABLE
- Chat is offline
- What if I'm facing another issue?
This article lists instructions on how to solve certain errors that may occur during a session. In case you are experiencing an error not listed here, please take a look through our other related articles or contact our 24/7 customer support team on InEvent's platform.
Live Errors
Live not found
Couldn't send the report. Please try again
Failed to join the session
Failed to grant access to camera and audio resource
The camera and microphone are blocked by your browser or there is a system setting blocking it out
Authentication failed with socket
Failed to join session/There was an issue processing your request
Your camera seems to be in use by another application
We have encountered the following problem: OT_HARDWARE_UNAVAILABLE
Chat is offline
What if I'm facing another issue?
In case you are still facing issues with InEvents platform, please have a look at the other articles about troubleshooting:
- Virtual Lobby: Troubleshooting guide
- Backend Errors: Troubleshooting guide
- Technical requirements: Troubleshooting guide
- Device configuration and system check
- Giving InEvent access to your camera or microphone
If you are still experiencing an issue with the InEvent platform, you can raise an issue report to be reviewed by our Product team.
