Through the app or the Virtual Lobby, attendees can interact with the speakers with direct questions, but filtered by the organization. You can automate their approval, as well as save the questions on the final report of the event. The most voted questions are selected and can be answered in real-time by the speaker.

For admins and/or room hosts

Access this article to understand the types or permissions and who will be able to moderate questions.

How do I enable or disable the Question function for activities?

To force enable or disable the questions feature in your event, go to Settings > Tools > click the Edit button in the top right corner. In the Live section, scroll down to Question (Send questions or post live Q&A during activities).

How do I enable or disable the questions function for activities?

If you wish to disable this tool then uncheck the check box and press the End button to save the changes. The setting should then read No. If you wish to enable it, check the box and the setting should read Yes.

How can I see questions that were asked during an activity?

In the platform

To access the questions asked during the activities, click on Agenda > Questions > click on an activity name and a new window will open to the right side, containing the questions of that activity.

Agenda > Questions

In the Virtual Lobby

The questions will also be visible in the Questions tab in the Virtual Lobby.

If your session takes place over several days, you will see a full date description for old questions.

 Questions tab in the Virtual Lobby.

How can I approve and reject questions asked during the activities?

In the platform

Approval of questions can be:

  • Automatic: all questions are posted instantly.
  • Moderated: all questions must be reviewed and approved before being posted.

By default, the automatic approval of attendees' questions on activities will be enabled.

If you want to manually moderate the questions of attendees, you can disable automatic approval directly from the questions page. This can be done by clicking on the Settings button and then turning off the Questions of attendees tool, as shown below:

approval of questions
Alternatively, you can also control the automatic approval of attendee questions from the Tools page. Click here to learn about it.

Alternatively, you can also check on attendee questions individually and moderate them. To moderate individual questions, just click on the activity in the Questions page, click on Edit in the top right corner. Locate the question you want to moderate and from the Approved column drop down, select Yes/No based on the action you want to carry out.

example moderating a question from the backend
In the Virtual Lobby

Questions can also be moderated inside a room in the Virtual Lobby while the activity is happening if the Questions of attendees tool which allows the automatic approval of attendees' questions has been turned off. Once the attendees submit questions, the admins, staff, room host, room co-hosts, presenters and speakers will see a green button to approve the questions and a red one to reject them. If the question is approved, it will be visible to all in the room.

example moderating questions from the Virtual Lobby part 1

Before the question has been approved or rejected, the user who submitted the question will see a message that says Waiting for approval and the question will not be visible to all other users.

example moderating questions from the Virtual Lobby part 2

How do I publish questions?

If you are using the Live Studio as the room video mode for the activity, you will have the option to publish questions on the live stream.

  1. To do so, join the activity and click on the Questions tab in the Virtual Lobby. You will see all questions that have been asked by the participants and the option to Publish them.
  2. Once you press Publish, you will be asked to confirm the action.
  3. After pressing Confirm publish, the question and the name of the person asking will be displayed on the live stream.
  4. If you wish to remove the question from the live stream, press Cancel publish.
Publishing questions
If the question is too long, an automated scroller will be enabled.

How can I reply to unanswered questions during the live session?

Admins, Staff members, Room host, Presenters and Speakers can write replies to unanswered questions. Below you can see how to write a reply, edit or delete the reply.

Once the question gets a reply, it will be automatically checked-off.
reply questions

Attendees can see question replies in real time.

To make sure all the questions have been replied to, go to Agenda > Questions > click on the activity's name:

If the tool 'Question of attendees' is enabled and requires approval from the admin/host, the question can still be replied. However, since it won't be visible to all the participants, it needs to be accepted before being displayed.

How do I check-off questions?

You will be able to check-off questions once they are answered during the live sessions. To do so, simply tick the checkbox on the right and the questions will appear to all present in the room as checked-off.

How to check off questions

Once the questions are checked-off, they will be displayed at the bottom of the page so questions who haven't been answered can be displayed at the top.

How can I delete questions?

Deleting questions in the mobile app

You can delete the questions by sliding your finger to the left and clicking Delete. 

Deleting questions in the App

Deleting questions in the platform

To delete a question simply click on Edit and select the question checkbox. Then, click Remove > End.

Deleting questions in the back end
Deleting questions in the Virtual Lobby

To delete a question in the Virtual Lobby, press the garbage icon. A pop-up window will ask you to confirm if you would like to permanently delete the questions, you should press Delete.

delete questions in the Virtual Lobby

Can I display the asked questions to the audience on in-person events?

Yes! Just click on Agenda > Questions >  choose one of the available options: TV mode or Big screen.

Displaying questions in a in-person event

For more information, visit Content Projection.

How do I generate a report of all questions asked in an activity?

To generate a report, select an activity and press Report to export data to a spreadsheet.

When you click the button, a message will appear at the top of the screen, warning you that you will receive the file with the data in your email when the process is complete.

generating questions reports

For participants

How can attendees ask questions during activities?

Through the mobile app

To send questions to activities using the app, Press the Schedule tab in the bottom menu.

Users have to be enrolled/ pinned to an activity to ask questions.

Choose the activity in which you have enrolled then press the Details tab

In the Interactions section press Questions.

questions tab in the app

Then click on the plus icon in the top right corner of the app screen, to add the question.

Type your question, then press Send question

After this step, all questions created within the activity will appear in a list. Attendees will be able to vote on the questions they are most interested in by clicking on the Like (heart) icon just below the question. 

Asking a question using the app

Through the Virtual Lobby

To ask a question in the Virtual Lobby, join a room and click on the Questions tab on the right hand side.

Then, type your question at the bottom of the page and press the paper plane icon to send the question.

asking a question in the virtual lobby

All questions created within the activity will appear in a list in the Questions tab. Attendees will be able to vote on the questions they are most interested in by clicking on the Like (heart) icon just below the question. The more votes, the higher on the list that question will appear!

Chronology of questions

By default, in the Questions tab, the most recently asked questions will be at the top of the list. However, if a question has the most likes, it will be ranked at the top of the list regardless of when it was sent. In cases where multiple questions have the same number of likes, the more recent questions will appear on the list before the older ones.

  • In the example below, the questions are listed in the default chronological order, with Question 4 as the most recent and Question 1 as the oldest question sent.
Question chronology

  • In the example below, the order of questions has changed. They are now ranked based on the number of likes. Question 2, having the highest likes, appears at the top of the list, followed by Question 3 with the second highest likes. In the case of Question 4 and Question 1, which have the same number of likes, they are ranked based on their chronological order, with the more recent question appearing ahead of the older one.

Order of questions

  • When a question is answered or checked off, it will be moved to the end of the list and appear faded, regardless of its original chronological order. If multiple questions are answered/checked off, the questions will be sorted based on likes, and more recent to least recent, with the most-liked question appearing at the top. Questions with equal likes will be arranged with the more recent ones ahead of the older ones. Questions without likes will appear last, ordered from the most recent to the least recent.

Answered question at the end of the list

When a question is deleted, the remaining questions will continue to follow the same sorting rules. Questions with likes will still be sorted based on their likes, with the most liked at the top, and questions with equal likes sorted by recency. Questions without likes will appear last, ordered by their recency, with the most recent ones at the top.

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