Troubleshoot Virtual Lobby

Updated 1 day ago ​by Lucimary Machado de Oliveira

Troubleshoot Virtual Lobby

Which browser should I use?

We ask you to give preference to Google Chrome. Click here to download

Compatible Browsers

Windows Explorer is not compatible. Other browser should have the latest update installed

How to give access to your camera and microphone in Chrome

Please ensure that your Chrome settings are optimal.

Navigate to the Chrome Settings page by clicking the three dots in the top right corner of the browser. This will display a drop down

Next, highlight Privacy and Security then Site Settings

Under Permissions find the camera and microphone settings. It is here where you can adjust, add external cameras and the necessary access rights to your devices.

Ensure that the blue switch is activated and that the site is visible in Allowed Devices below. Follow the same procedures for the microphone also.

How to setup Camera and Microphone

When joining a session or when asked to join by a host, a pop-up will appear to configure your devices such as camera and microphone.

You can configure your devices by clicking on the camera Icon in your URL

Press F5 to refresh if any browser inconveniences suddenly come up.

If you are invited to use your camera in the Virtual Lobby, make sure you close any software in your computer that might use the camera too, such as Zoom, Skype, Firefox. Otherwise, your camera might not work.


On Mac you may need to follow some theses step as security may block the use of the devices, having to enable them manually.

Go to System Preferences > Select Security and Privacy

Select the Privacy Tab on the options above to allow access to devices from the list

Select Camera > Check Google Chrome by ticking the box

Select Microphone > Check Google Chrome by ticking the box

Select Screen Recording > Check Google Chrome by ticking the box

Press F5 to refresh if any browser inconveniences suddenly come up.

Given access, you will be able to join with a secure connection

Mobile Access

To ensure a great User Experience, give preference to using a Computer. Mobile phones will work on up-to-date devices, but you many have to do the following steps:

Copy the Link and paste it into the Browser. Use Google Chrome (Android) Safari (Apple iOS)

Other technical requirements

If you are still in doubt or wish to check more specifics regarding technical requirements, we recommend accessing this article.