Ticket Management

Using the ticket management dashboard, you will be able to configure your tickets, coupons, and payments, as well as create different types of tickets for your public and analyze your event success. Besides that, you can also separate tickets per group, segmentation, custom form, or invitees' name.

How do I enable and disable this feature?

• To enable the tickets tool, click on Settings > Tools > Edit > scroll down until you see the Registration section > enable Tickets by ticking the correspondent checkbox > press End to save the changes.

How do I create tickets?

Manually

To create tickets, go to Marketing > Registration > Tickets, then press the +Add ticket button on the top left corner. Then, type in the ticket name, price, and press Create.

Using a spreadsheet

You can also bulk import tickets to the platform using a spreadsheet. To do so, on the Tickets page press Edit > Import > Download demo file.

The spreadsheet comes with an example of how to fill each of the columns. Once completed, the file should be saved on your computer and then imported using the green file button next to Import on our platform as shown below, then click the Import button.

Settings

You can control the most relevant ticket tools without leaving the Tickets page by clicking on the Settings button in the top right corner. This will display a pop-up that allows you to enable or disable each tool.

To enable or disable each tool, toggle the corresponding buttons, as shown below:

You will be able to control the following options: Ticket giveaway, hide sold out tickets, Ticket requirement, and Hide manual ticket invite. To learn more about each of these tools, read this article.

How can I edit the ticket information?

Scroll to the right side and press the blue button on the ticket which you would like to edit. This opens a panel to the right, where you can edit the information of your ticket such as:

Basic information

• Name: what is the name of the ticket (VIP ticket, Sponsor access).
• Description: what the ticket entitles (gifts, exclusive access, lectures).
• Entrance: where the ticket holder must enter the event.

Group

You can use this to visually group the tickets at the time of purchase. This will affect how tickets are displayed on the purchase form.

You can create ticket groups by pressing + Add group in the upper left. A new window will pop up and you should type in the Group name and define if there will be a Constraint.

Under Constraint, you can choose from:

• None: if you select this option, there will be no limit on how many tickets can be purchased on this specific group.
• One type of ticket: if you select this option, applicants will be able to purchase only one ticket from this specific group. See the example below (General admission tickets).

Next, you will need to scroll to the right side and press the blue button on the ticket you would like to add to a group. It will open a panel to the right, scroll down until you see Group, and select a group from the dropdown bar.

This is how the created groups and their constraints will look like in the purchase form:

To see all created groups and their constraints, simply click on the See groups button at the top right corner of the page and a pop up window will appear. To delete a group and its constraint, click on the Remove button.

Custom form for the invitee

If the buyer of this ticket sends it to someone else and there is a custom form assigned, the receiver of the ticket will have to fill out this form to accept the ticket.

To do so, you will need to:

1. Create a custom form with the questions you would like the invitee to answer.
2. After that, on the tickets screen on the platform, choose the ticket type you want to add the form to, click on Edit, go to the section Custom form for the invitee, and choose the specific form for that ticket. Then, click on the End button to save your changes.

Sale configuration

• For sale: can the ticket be purchased through the form? If so, choose Yes. If it should not be released yet, check No.
• Can giveaway ticket: You will only see this option if ticket giveaway is enabled on the registration form settings. If you disable this option for a ticket, attendees will not be able to give away that particular ticket.
• Capacity: the total amount of tickets available for purchase at the event.
• Purchase minimum: minimum number of tickets per purchase.
• Purchase maximum: maximum number of tickets per purchase.
• Purchase limit: the total amount of tickets that one participant can buy.
• Price: amount to be paid for the ticket.
• Discounts: create automatic discount policies for each ticket. Click here to learn more about it.

Segmentation control

You can control who can visualize or buy specific tickets using segmentation control. To do that, follow the steps below:

1. After creating a ticket, create a custom list and add to this list the users that will have access to this ticket.
2. Next, go Marketing > Registration > Tickets and select the ticket that should be visualized only by the list you just created. Press the blue button on the right, and press the Edit button on the top of the screen.
3. Then, scroll down to the Segmentation Control section to select the desired list. Then press the +Add List button.
4. Press End to save your changes.

Triggers: assigning ticket users to lists

Users that hold this ticket will be automatically synced with the list selected from the dropdown menu.

By assigning ticket users to lists that are associated with activities from the agenda, you can set up which activities a type of ticket will be allowed to access.

To link tickets to activities so you can restrict who can access it, you must first:

1. Create custom lists, following the steps listed here.
2. Attach the lists to the activities. You can learn how to do it by clicking here.
3. Navigate to Marketing > Tickets > Tickets on the platform. Then, select the ticket you wish to connect to the specific list. Click on the blue button, the far right, and then on Edit.
4. A new window will open on the right side. Scroll down till you find the field Assign the ticket user to the field. Choose the list you want to attach to this particular ticket and press End.  

Done! Now only attendees who have purchased specific tickets will have access to certain activities.

Triggers for multiple tickets

You can use the trigger function even when an attendee is selecting multiple tickets. When users purchase multiple tickets that have a trigger assigned, by default, it assigns the users to the list specified by the active ticket.

Additionally, this feature automatically adds users to all lists associated with the tickets they have purchased. This way, attendees who buy multiple tickets can access activities defined by each of those tickets.

To enable this feature, tick the checkbox Also assign when extra ticket. When users purchase multiple tickets, the users' information will show up under the lists linked to each ticket in People > Lists. The users will also be able to access all activities linked to each list.

This feature is an excellent option for event organizers looking to create and sell tickets for different activities and sessions rather than the whole event

Price batch

You can create different price batches for your ticket. To add a batch, press +Add Batch.

Add the value and the date you would like to start selling this batch.

When done, press End to save the data. The end date of a batch is the beginning date of the following batch.

Your invitees, when filling out the registration form, will be able to purchase the tickets. The price displayed will be the one relevant to the purchase date.

How do I delete a ticket?

To delete a ticket, click Edit on the top right corner, select the ticket by ticking the check box on the far left side, and the Remove button will then appear on the top right corner. Press the Remove button, and click on the End button in the top right corner to finish.

How do I associate a ticket with an attendee?

To manually associate a ticket with an attendee, press People > Attendees > Edit on the top right corner and click on an attendee from the list. A new screen will open on the right-hand side with all of the attendee's information.

On the new screen to the right, scroll down to Ticket, and using the drop-down box, select a ticket for the attendee. Click End to save the changes.

It is also possible to make the digital ticket available through a voucher, which can be sent to the attendee either by email or in the mobile application. The Digital Ticket Voucher is customizable and the event administrator can choose what information it will present (such as QR Code or gateway, for example).

To do this, click on an attendee, then on the menu to the right. Now, click on the Voucher icon, highlighted in green below:

To learn more about it, read Digital Ticket Voucher.

Is it possible to send a ticket to another person?

Yes! Please read this article for further information.