Customizable tabs

You can customize the title of the tabs as well as their order of presentation on the Virtual Lobby and mobile app. In addition, you can decide the appropriate title for each of the features, delivering the experience expected in your event for each attendee. The tabs can be rearranged to fit the position you would like and prioritizing the tools that you may consider to be the most important.

How do I customize the tabs?

To customize and create tabs, access the Tabs page by clicking on Settings > Tabs. You will see at the top menu the option to select from Live App, Virtual Lobby, or Virtual Rooms.

  1. Live App

If you select Live App, you will be able to select which 4 tabs will be displayed at the bottom bar as well as in the menu (outlined in the image below). Besides that, you will also be able to select the tabs' visibility, change their icon, label, as well as add an URL for the new items created.



  1. Virtual Lobby

If you select Virtual Lobby, you will see the default tabs that are displayed on the Virtual Lobby's main page. You can define their visibility, change their icons, label, and if a new item is created, you can add an URL and also embed it (depending on the website's restriction).

Your new tab will appear in the menu on the left-hand side (outlined in the image below) when you are using the Neo layout. And on the top of the screen if you are using the Classic layout.

  1. Virtual Rooms

By selecting the Virtual Rooms option, you will see the option to rename the tabs' label that appears while inside the sessions, highlighted in the image below.

custom tabs

Some of these tabs can also be hidden. To hide these five tabs (chat, question, people, polls, and files). displayed on the right side inside the rooms in the Virtual Lobby press Agenda > Activities > press Edit > select an activity and scroll down until you see the options to Hide chat, poll, questions, peoples, and files.

Hiding tabs in a room
If enable the Hide people option, this tab will be invisible to attendees, but speakers and admins will still be able to visualize it.

How do I create tabs?

To create tabs, you will need to select either Live App or Virtual Lobby. The Virtual Rooms option will only allow you to customize the tabs that already exist.

There are two types of tabs you can choose from when creating a tab:

  • Custom tabs
  • Website sections
If you select the option Live App, you will be able to create custom tabs. If you select the option Virtual Lobby, you will be able to create either custom tabs or website sections.

Custom tabs

To create a new tab, select one of the options displayed on the upper left: Live App or Virtual Lobby. Then, click on + New item button in the top left corner, then fill in the Item title and Item link information, in case you want to redirect your direct tab to a new link. 

If you want to add material in PDF, MP4 or JPEG / PNG format, simply click the red folder button and select the file. Then press the blue Create button.

How to create custom tabs

You can only create a new custom tab if you include either a link or an image/file.

Website sections

Besides the option to create a custom tab, you can also create a tab from the website sections template. To do so, press Virtual Lobby on the upper left, and click + New Item. A new window will pop up and under Item type you should select Website section.

The option to create a website section tab will not show up if you select Live App or Virtual Rooms in the upper left. In order to have website sections, you must select Virtual Lobby.
Custom sections

Once you select this option, you will need to set up the items below:

  • Item title: you should type in the tab title that should be displayed on the Virtual Lobby menu
  • Template: you will have a list of website template options for you to choose from on the dropdown bar. The template will determine your tab's layout. You can see what the tab is going to look like under Preview.
When creating a tab from a website section, you don’t need to use the same template you have selected for your website. Besides that, you can create two tabs from website sections using different templates. For example, you can create a Photos section using the Callisto template, and a Sponsors section using the template Andromeda-light.
  • Section: you will have a list of website sections options for you to choose from on the dropdown bar. Click here for further information on website sections.
The website sections created as a tab will not be displayed on your website. For it to be displayed on your website, you will need to set it up on Marketing > Landing pages > Website. Click here to learn how to add sections to your website.

Once you have set it all up, press Create.

Creating a new tab

How to edit an existing tab: name, icon and URL

To edit an existing tab, you need to click the Edit button in the top right corner. 

Click on the tab you would like to edit and a window will open to the right. Here, you have the option to edit the name of the tab in each language, set the Icon and the URL.

The URL field will only appear if you have created a tab with an external link.

When you have finished editing, click on End to save the changes.

How to make tabs invisible or visible and change their order

You can make tabs Visible or Invisible and also change the order of the tabs (click and drag the square next to the tab name). To save the edit, click on End in the top right corner.

You will only be able to edit the order of the tabs in the Live app and Virtual Lobby. The order of the Virtual room's tabs cannot be rearranged.

How do I delete a tab?

If you want to delete a tab you created, click Edit tick the check box of the tab you would like to delete, then click Remove.

If it is a tab of the system tools (bottom bar tabs), you won't be able to delete it, so you should make it invisible. To do this, click Edit uncheck the functionality checkbox in the visible column> click End.


How do I embed a tab into the Virtual Lobby?

To add an external link and have this page being open inside the Virtual Lobby instead of taking the user to a new window, you should enable Embed under the tab details while creating the +New Item.

Press Edit and click on the tab you just created. A new window will appear on the right, scroll down until you see Embed and make sure to set it to Yes.

If you set a custom tab as the Content page, you must select Embed - Yes, otherwise the participant will be taken to the My Account area.
When attempting to embed a website into the Lobby, you may occasionally run into some errors such as seeing a blank white box or an error notification. This is because not all websites can or allow themselves to be embedded.                         

Can I hide the Virtual Lobby tab?

Some event organizers do not want the attendees to have access to the Virtual Lobby before the event starts. If that's the case, you could hide the Virtual Lobby tab until before the event starts by pressing Settings > Tabs > Virtual Lobby (in the upper left) > and uncheck the Visible column related to the Virtual Lobby.


After doing that, the Virtual Lobby icon should disappear from the Lobby's menu, but under My Account, the Open Lobby button will still be displayed. To hide these buttons, you will need to edit your Source Code via CSS. Please check this article to learn how to do it.

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