Troubleshoot Virtual Lobby

Updated 2 days ago ​by Julie Collins

Troubleshoot Virtual Lobby

Which browser should I use?

We ask you to give preference to Google Chrome. Click here to download

Compatible Browsers

Windows Explorer is not compatible. Other browser should have the latest update installed

How to give access to your camera and microphone in Chrome

Please ensure that your Chrome settings are optimal.

Navigate to the Chrome Settings page by clicking the three dots in the top right corner of the browser. This will display a drop down

Next, highlight Privacy and Security then Site Settings

Under Permissions find the camera and microphone settings. It is here where you can adjust, add external cameras and the necessary access rights to your devices.

Ensure that the blue switch is activated and that the InEvent.com site is visible in Allowed Devices below. Follow the same procedures for the microphone also.

How to setup Camera and Microphone

When joining a session or when asked to join by a host, a pop-up will appear to configure your devices such as camera and microphone.

Windows

You can configure your devices by clicking on the camera Icon in your URL

Press F5 to refresh if any browser inconveniences suddenly come up.

If you are invited to use your camera in the Virtual Lobby, make sure you close any software in your computer that might use the camera too, such as Zoom, Skype, Firefox. Otherwise, your camera might not work.

Macintosh

On Mac you may need to follow some theses step as security may block the use of the devices, having to enable them manually.

Go to System Preferences > Select Security and Privacy

Select the Privacy Tab on the options above to allow access to devices from the list

Select Camera > Check Google Chrome by ticking the box

Select Microphone > Check Google Chrome by ticking the box

Select Screen Recording > Check Google Chrome by ticking the box

Press F5 to refresh if any browser inconveniences suddenly come up.

Given access, you will be able to join with a secure connection

Further testing

Before performing additional tests, please disable your AdBlocker and refresh the page.

If you have reviewed your settings and are still experiencing issues, you can click here and perform the following tests:

  • Browser compatibility
  • Microphone
  • Speaker
  • Resolution
  • Connection

If any of these are not working, this will determine a browser issue. To assist InEvent in troubleshooting for you, please capture a screenshot of each of these reports, and share via Issue Report.

Mobile Access

To ensure a great User Experience, give preference to using a Computer. Mobile phones will work on up-to-date devices, but you many have to do the following steps:

Copy the Link and paste it into the Browser. Use Google Chrome (Android) Safari (Apple iOS)

Using a VPN?

Speakers/Presenters

If you are a speaker we recommend turning off your VPN

Attendees/viewers

If you are an attendee of the event using a VPN should work fine but we do not recommend using Cisco VPN as it may cause "connecting" issues.

Using a work computer?

In some cases your company may block websites which they have not reviewed and allowed.

You will be able to attend the event as a viewer but you may face issues when wanting to turn on your camera and microphone. The permissions may be blocked in your browser and only you company IT can solve this.

You can check in your google chrome tab settings

Click the 3 dots in the right corner of your google chrome tab and choose Settings

The click Privacy & Security > Site Settings > Camera > make sure the site is not in the block section. If it is then remove and do the same process for microphone.

If you are still facing issues and you have tested the How to give access to your cam and mic

Double check by clicking on the padlock in the url of the virtual lobby page.

if the camera and microphone are blocked or the sections are grey'd out and you cannot set to allow, then your company is probably blocking permissions for the site, you should report to your IT.

Other technical requirements

If you are still in doubt or wish to check more specifics regarding technical requirements, we recommend accessing this article.