Ticket Management

Updated 1 month ago ​by Taís Hamamoto

This tool helps out in ticket management and control. The Manage Tickets feature enables the functions of:

  • Adding event ticket types (differentiating, for example, whether it is a half-entry or a full entry);
  • Pricing tickets;
  • Defining which entrance the attendee should use.

How to enter tickets on the platform

 To enter tickets on the platform , go to PEOPLE > TICKETS > TICKETS. 

Then press the +ADD TICKET button in the top left corner.

  An extension of the screen will appear and you must complete the following fields:

  • Ticket Name
  • Value

Click the blue  'CREATE' button to save the ticket.

At the end of the registration of your tickets, they will appear on the screen queued in the order of the register.

How do I delete event tickets?

To delete event tickets, Click 'EDIT'in the top right corner , select the ticket by ticking the check box on the far left side. 

The'REMOVE' button will then appear in the top right corner, Press the 'REMOVE' button

Click on the 'END' button in the top right corner to finish.

How can i edit the information of the ticket?

Press the 'EDIT' button in the top right corner.

Scroll to the right side and press the blue button on which ticket you would like to edit.

A new window will open to the right,here you can edit the information of your ticket.

Click on the 'END' button in the top right corner to finish editing

Can I associate a ticket with an attendee?

Yes, to associate a ticket with an attendee, Press 'PEOPLE' > 'ATTENDEES'       

Press the 'EDIT' button in the top right corner and click on an attendee from the list . A new screen  will open on the right with all of the attendees information.

In the new screen to the right, Scroll down to 'TICKET'and using  the drop down box select a 'ticket' for the attendee

 Click 'END' to finish.

It is also possible to make the digital ticket available through a voucher, which can be sent to the attendee either by email or in the mobile application. The Digital Ticket Voucher is customizable and the event administrator can choose what information it will present (such as QR Code or gateway, for example).

To do this click on an attendee then in the menu to the right, click on the 'VIEW VOUCHER' icon, highlighted in red below:

Example of Voucher:

To learn more about Digital Ticket Vouchers click this link: Digital Ticket Voucher

The Ticket Manager is a great tool for use by event organizers. Additional features that it has includes an automatic follow-up of unused tickets that will notify the administrator's email before the event begins.

How to add a custom form attached to a ticket?

You can have different registration forms, based on the type of ticket, so your invitees can answer.

To do so, you need to create a custom form, with the questions you would like to have per ticket.

After that, at the tickets screen in the platform, choose the ticket type you want to add the form, click on EDIT, go to the section “Custom form for invitee”, and choose the specific form for that ticket. After, click on the END button to save your changes.

Attention: The questions will only appear to invitees that receive the ticket via e-mail or link. The custom form won’t show to the ones that purchase the tickets.

Ticket Batch

It is possible to create different price batches for your ticket. To do so, go to the right side, press the blue button and then click on EDIT.

A box will open on the right side. Scrow down to the bottom and find the section Price Batch.

Click on +ADD BATCH.

Add the value and the date you would like to start selling this batch.

To add another batch, click on +ADD BATCH.

When done, press END to save the data.

Note: The end date of a batch is the beginning date of the following batch.

Your invitees, when filling in the registration form, will be able to purchase the tickets. The price displayed will be the one relevant to the purchase date.

Is it possible to send a ticket to another person?

Yes, it is possible. You need to go to the event’s website and click on MY ACCOUNT.

The website will display your event’s account, showing the forms, your agenda, your tickets and your app.

Click on MY TICKET

It will show you a complete view of all your tickets, and you can group by tickets or by payment.

Choose the ticket you want to send to someone else and click on SEND INVITE

A window will open and you can add the invitee’s name and email address. After, click SEND

The person will receive the invite and to get the ticket, they need to press CONFIRM PRESENCE.  

Your invitee will be redirected to the registration form. After filling it in, they will receive the confirmation email, with the ticket, information about the event and all the information the event organizer has added to this email.

You will be able to see that the ticket now has an “owner”:

It is possible to resend and even cancel the ticket by clicking in one of the buttons shown below. When you cancel the invite, the person will receive an email stating that the invite has been canceled. The cancelation is only possible if the invitee hasn’t confirmed.

It is also possible to set a ticket as yours. To do so, click on the button SET AS MY TICKET

Your ticket will have your information